Onboarding & Integration Coordinator

2 weeks ago

Toronto, Canada 123Dentist Full time

123Dentist is Canada's oldest and largest dentist-owned network of dental practices with more than 425 locations nationwide and more than 5,000 employees and growing. We provide Canadian dentists and dental practices with an array of non-clinical support and resources, including accounting, HR, marketing, as well as supply & equipment procurement.

By leveraging our unmatched management experience, marketing expertise and state-of-the-art technologies, we allow dentists to take advantage of a practical and effective alternative to practice ownership and focus on what they're best at - being a dentist

As we continue to grow, we are seeking a Onboarding and Integrations Coordinator to join our team. This role can be based at either our Vancouver or Toronto Head Office (on-site position).

**Job Overview**:
Reporting to the Manager, Onboarding and Integrations, the Onboarding and Integrations Coordinator will be a key player on the M&A team, directly supporting the highly acquisitive mandate at 123Dentist. The primarily responsibility will be supporting the day-to-day activities of the integrations process to ensure a seamless onboarding and transition of new partner dental practices across Canada.

**Responsibilities and Duties**:

- Liaise with prospective partner dentists and their staff to provide an exceptional onboarding experience with mínimal disruption to their day-to-day operations.
- Oversee and implement all components of onboarding new partnerships, ensuring that all objectives are met by the required dates.
- Track, oversee and manage the integration checklist on the CRM system.
- Assist in hosting onboarding meetings with partner dentists and clinical staff.
- Communicating and building positive relationships with stakeholders including vendor partners, regional managers, and dental office staff.
- Collaborating with internal 123Dentist departments including Corporate Development, Operations, Finance, Accounting, Marketing and Human Resources.
- Identify areas to improve the onboarding and transition experience.
- Managing competing priorities and deadlines across multiple projects simultaneously.

**Education, Credentials, Qualifications**:

- Bachelor’s degree in Business Administration, Project Management, Operations Management or related field.
- 1-3 years experience in operations, administration, or project management.
- PMP or CAPM Designation would be an asset.

**Required Skills & Abilities**:

- Excellent written and verbal communication skills.
- Comfortable and confident presentation skills including preparation of presentation documents.
- Ability to effectively problem solve if/when issues arise.
- A collaborative team player with a positive mind-set.
- Strong attention to detail and accuracy.
- Proficiency with Microsoft Office (Word, Outlook, and Excel specifically).
- Experience in healthcare or related field would be beneficial but not required.
- Flexible work hours to accommodate schedules across multiple time zones.

**Working Conditions**:

- Dynamic work environment and an excellent corporate culture.
- Ability to adapt to a changing and growing business environment.
- 123Dentist is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

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