Onboarding Manager
1 month ago
- Serve as the primary contact for development and management of the full Onboarding program to support new customers at various levels. Your vision will result in high rates of product adoption, low customer churn and operationalized program efficiency.
- Develop and maintain comprehensive project plans for enterprise customer onboarding cycles, juggling key milestones, project timelines and risk assessments.
- Collaborate cross-functionally with the pre and post sales teams, serving as the Voice of the Customer for Onboarding.
- Define, develop and own the creation of the customer onboarding portal, automated for SMB & MM tracks, monitoring deployments closely at scale.
- Assess client onboarding experiences, feedback, and data to identify areas to enhance the Onboarding Program. Report on metrics and return on investment to make recommendations and adjustments to ensure highest quality program delivery.
- Guide the growth and development of the Onboarding function- people, processes and technologies.
- Experience in working with complex, multi-divisional, multi-geographical customers.
- Exceeds in high quality delivery and project management execution.
- Passion for customer success and for being a part of a fast-growing SaaS company.
- Strong leadership skills. Experience working with cross-functional teams (e.g. Support, Sales, Product Management, Marketing, Implementation Services).
- BA/BS degree in a relevant major.
- 5+ years of experience in Onboarding or Customer Success.
- Modern Media experience and knowledge of media operations processes and teams.
- Strong ability to inspire, influence and mobilize
- Highly skilled communicator- advanced in presenting to all levels of an organization effectively
- Hyper-curious
- Self-starter
- A passion for being at the top of your game
-
Onboarding Manager
2 weeks ago
Old Toronto, Canada Apollo.io Full timeThe Role The Onboarding team is responsible for providing a confidence-inspiring experience to our customers, as we are the first team the customers will experience in their journey with Apollo. We aim to design an easy and seamless implementation process for an often complex sales engagement tool. Our goal is to instill confidence in our customers, creating...
-
Onboarding Manager
2 weeks ago
Old Toronto, Canada Apollo.io Full timeThe Role The Onboarding team is responsible for providing a confidence-inspiring experience to our customers, as we are the first team the customers will experience in their journey with Apollo. We aim to design an easy and seamless implementation process for an often complex sales engagement tool. Our goal is to instill confidence in our customers, creating...
-
Onboarding Manager
2 weeks ago
Old Toronto, Canada Apollo.io Full timeThe Role The Onboarding team is responsible for providing a confidence-inspiring experience to our customers, as we are the first team the customers will experience in their journey with Apollo. We aim to design an easy and seamless implementation process for an often complex sales engagement tool. Our goal is to instill confidence in our customers, creating...
-
Onboarding Program Director
3 weeks ago
Old Toronto, Canada Caret Full timeCARET Overview CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients...
-
Onboarding Program Director
3 weeks ago
Old Toronto, Canada Caret Full timeCARET Overview CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients...
-
Onboarding Program Director
4 weeks ago
Old Toronto, Canada Caret Full timeCARET Overview CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients...
-
Onboarding Manager
1 month ago
Toronto, ON, Canada Viafoura Full timeAbout Us: Viafoura is on a mission to empower media brands to activate their digital audiences. We build engagement solutions that build audience conversion, enhance loyalty and increase revenue and trust to meet audience goals. We’re at the forefront of community engagement for owned & operated sites, working with some of the most advanced publishers in...
-
Onboarding Program Director
1 month ago
Old Toronto, Canada CARET Full timeJob Description: CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients...
-
Onboarding Program Director
1 month ago
Old Toronto, Canada CARET Full timeJob Description: CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients...
-
Onboarding Program Director
1 month ago
Old Toronto, Canada CARET Full timeJob Description: CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients...
-
Onboarding Consultant
1 month ago
Old Toronto, Canada PartnerStack Full timeAbout you and the roleYou are passionate about working in cross-functional teams to coordinate and manage the process of onboarding companies. You have a desire to help customers get the most out of software and love to get creative on finding solutions. You have experience working with customers and enjoy getting to know their personal and business goals....
-
Onboarding Consultant
2 days ago
Old Toronto, Canada PartnerStack Full timeAbout you and the roleYou are passionate about working in cross-functional teams to coordinate and manage the process of onboarding companies. You have a desire to help customers get the most out of software and love to get creative on finding solutions. You have experience working with customers and enjoy getting to know their personal and business goals....
-
Onboarding Manager
2 weeks ago
Toronto, ON, Canada Apollo.io Full timeThe Role The Onboarding team is responsible for providing a confidence-inspiring experience to our customers, as we are the first team the customers will experience in their journey with Apollo. We aim to design an easy and seamless implementation process for an often complex sales engagement tool. Our goal is to instill confidence in our customers,...
-
Customer Success Onboarding Manager
2 days ago
Toronto, Canada EcoVadis Full timeCompany Description **Work smart, have fun and make an impact!** **EcoVadis is the leading provider of business sustainability ratings**. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and...
-
Specialist, Change Management
5 days ago
Toronto, Canada S&P Global Full timeS&P Market Intelligence **The Role**: Specialist, Change Management & Onboarding **The Team**: We are responsible for post implementation code changes and have oversight on the architectural design for all client onboardings built using EDM and Thinkfolio. We engage with clients in every region and leverage the technology of AWS Cloud. **The Impact**: As...
-
Onboarding Specialist
2 months ago
Toronto, Canada Provincial Smart Home Services Full time**Job Title**: Onboarding Specialist **Location**:1243 Islington Ave Floor 2 **Working Hours**: Monday to Friday, 3:00 PM to 11:00 PM **Salary**: $21.50 per hour **Job Overview**: **Key Responsibilities**: **New Customer Onboarding**: - Guide new customers through the onboarding process, ensuring a positive and informative experience. - Provide...
-
Onboarding Specialist
2 days ago
Toronto, Canada Roofr Full timeWe're growing quickly, and we're looking for exceptional people to join us on this incredible journey. We are obsessed with building the most trusted roofing platform in the world so our customers can power their growth with intelligence. Roofr is the all-in-one sales toolbox for roofers, including instant customizable aerial roof measurements with a drone,...
-
IT Onboarding Analyst
2 weeks ago
Toronto, Ontario, Canada VC3 Full timeAre you passionate about IT? Do you excel in a fast-paced and dynamic work environment? CompuVision is currently expanding our team and we are looking for an IT Onboarding Analyst.The IT Onboarding Analyst is responsible for investigating the state of a new client's IT environment so that we can fill in documentation, identify risks, make recommendations,...
-
IT Onboarding Analyst
4 days ago
Toronto, Canada VC3 Full timeDescription Are you passionate about IT? Do you excel in a fast-paced and dynamic work environment? CompuVision is currently expanding our team and we are looking for an IT Onboarding Analyst.The IT Onboarding Analyst is responsible for investigating the state of a new client's IT environment so that we can fill in documentation, identify risks, make...
-
IT Onboarding Analyst
3 days ago
Toronto, Canada VC3 Full timeDescription Are you passionate about IT? Do you excel in a fast-paced and dynamic work environment? CompuVision is currently expanding our team and we are looking for an IT Onboarding Analyst.The IT Onboarding Analyst is responsible for investigating the state of a new client's IT environment so that we can fill in documentation, identify risks, make...