Onboarding Manager
2 weeks ago
- Serve as the primary contact for development and management of the full Onboarding program to support new customers at various levels. Your vision will result in high rates of product adoption, low customer churn and operationalized program efficiency.
- Develop and maintain comprehensive project plans for enterprise customer onboarding cycles, juggling key milestones, project timelines and risk assessments.
- Collaborate cross-functionally with the pre and post sales teams, serving as the Voice of the Customer for Onboarding.
- Define, develop and own the creation of the customer onboarding portal, automated for SMB & MM tracks, monitoring deployments closely at scale.
- Assess client onboarding experiences, feedback, and data to identify areas to enhance the Onboarding Program. Report on metrics and return on investment to make recommendations and adjustments to ensure highest quality program delivery.
- Guide the growth and development of the Onboarding function- people, processes and technologies.
- Experience in working with complex, multi-divisional, multi-geographical customers.
- Exceeds in high quality delivery and project management execution.
- Passion for customer success and for being a part of a fast-growing SaaS company.
- Strong leadership skills. Experience working with cross-functional teams (e.g. Support, Sales, Product Management, Marketing, Implementation Services).
- BA/BS degree in a relevant major.
- 5+ years of experience in Onboarding or Customer Success.
- Modern Media experience and knowledge of media operations processes and teams.
- Strong ability to inspire, influence and mobilize
- Highly skilled communicator- advanced in presenting to all levels of an organization effectively
- Hyper-curious
- Self-starter
- A passion for being at the top of your game
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Implementation and Onboarding Manager
2 weeks ago
Old Toronto, Canada Forma AI Full timeAbout the team: The Implementation and Onboarding team leads customer onboarding to the Forma.ai platform. They work closely with our customers to streamline their compensation administration process and to optimize their sales performance management practices. You should join this team if you're excited to drive processes forward, you enjoy managing...
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Implementation and Onboarding Manager
2 weeks ago
Old Toronto, Canada Forma AI Full timeAbout the team: The Implementation and Onboarding team leads customer onboarding to the Forma.ai platform. They work closely with our customers to streamline their compensation administration process and to optimize their sales performance management practices. You should join this team if you're excited to drive processes forward, you enjoy managing...
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Implementation and Onboarding Manager
2 weeks ago
Old Toronto, Canada Forma AI Full timeAbout the team: The Implementation and Onboarding team leads customer onboarding to the Forma.ai platform. They work closely with our customers to streamline their compensation administration process and to optimize their sales performance management practices. You should join this team if you're excited to drive processes forward, you enjoy managing...
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Onboarding Manager
2 weeks ago
Toronto, ON, Canada Viafoura Full timeAbout Us: Viafoura is on a mission to empower media brands to activate their digital audiences. We build engagement solutions that build audience conversion, enhance loyalty and increase revenue and trust to meet audience goals. We’re at the forefront of community engagement for owned & operated sites, working with some of the most advanced publishers in...
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Onboarding Program Director
3 days ago
Old Toronto, Canada Caret Full timeCARET Overview CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients...
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Onboarding Program Director
2 days ago
Old Toronto, Canada Caret Full timeCARET Overview CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients...
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Onboarding Program Director
2 days ago
Old Toronto, Canada Caret Full timeCARET Overview CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients...
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Onboarding Program Director
6 days ago
Old Toronto, Canada Caret Full timeCARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further. Our team-defined...
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Onboarding Program Director
6 days ago
Old Toronto, Canada Caret Full timeCARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further. Our team-defined...
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Onboarding Program Director
6 days ago
Old Toronto, Canada Caret Full timeCARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further. Our team-defined...
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Onboarding Manager
4 weeks ago
Toronto, Canada Neilson Financial Services Full time**Job Role**: **Onboarding Manager** **Here at Neilson Financial Services, we want to be number one in everything we do and that all starts with our exceptional onboarding program!** We are looking for a passionate learning & development expert to support and develop our ambitious new starters. From their very first steps into our sales environment to...
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Onboarding Consultant
3 weeks ago
Old Toronto, Canada PartnerStack Full timeAbout you and the roleYou are passionate about working in cross-functional teams to coordinate and manage the process of onboarding companies. You have a desire to help customers get the most out of software and love to get creative on finding solutions. You have experience working with customers and enjoy getting to know their personal and business goals....
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Onboarding Consultant
3 weeks ago
Old Toronto, Canada PartnerStack Full timeAbout you and the roleYou are passionate about working in cross-functional teams to coordinate and manage the process of onboarding companies. You have a desire to help customers get the most out of software and love to get creative on finding solutions. You have experience working with customers and enjoy getting to know their personal and business goals....
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Onboarding Consultant
3 weeks ago
Old Toronto, Canada PartnerStack Full timeAbout you and the roleYou are passionate about working in cross-functional teams to coordinate and manage the process of onboarding companies. You have a desire to help customers get the most out of software and love to get creative on finding solutions. You have experience working with customers and enjoy getting to know their personal and business goals....
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Implementation and Onboarding Manager
2 weeks ago
Toronto, ON, Canada Forma AI Full timeAbout the team: The Implementation and Onboarding team leads customer onboarding to the Forma.ai platform. They work closely with our customers to streamline their compensation administration process and to optimize their sales performance management practices. You should join this team if you're excited to drive processes forward, you enjoy...
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Onboarding Manager
4 weeks ago
Toronto, Canada Neilson Financial Services Full time**Job Role**: **Onboarding Manager (Cubs)** **Here at Neilson Financial Services, we want to be number one in everything we do and that all starts with our exceptional onboarding program!** We are looking for a passionate learning & development expert to support and develop our ambitious new starters. From their very first steps into our sales environment...
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Implementation and Onboarding Manager
4 weeks ago
Toronto, ON, Canada Nexxt Intelligence Inc. Full timeNexxt Intelligence is an innovative technology company disrupting the market research industry with conversational AI. We’re at the cutting-edge of natural language processing and generative AI, empowering market researchers to find rich business insights through our AI-powered platform and API. Our mission is to keep humans at the center of AI-powered...
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Onboarding Program Director
3 weeks ago
Toronto, Canada Caret Full timeCARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further. Our...
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Onboarding Program Director
2 weeks ago
Toronto, Canada Caret Full timeCARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further. Our team-defined...
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Onboarding Program Director
3 weeks ago
Toronto, Canada Caret Full timeCARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further. Our...