Onboarding Specialist

3 weeks ago


Toronto, Canada MarkiTech Full time

**We are hiring an Onboarding Specialist at MariTech.**
As an Onboarding Specialist at MarkiTech, you will play a crucial role in ensuring a

smooth and successful onboarding process for our customers. You will be responsible

for integrating virtual care technologies and clinical decision support systems for

patients into our platform, while also addressing gaps in care and enhancing patient

experience. Your role will involve collaborating with healthcare professionals, analyzing

data, training new team members, and implementing quality assurance measures.

**Responsibilities**:

- Conduct research: Stay up-to-date with the latest developments in virtual care

technologies and clinical decision support systems. Incorporate research

findings into the development of manuals and guidelines.
- Identify gaps in care: Collaborate with healthcare professionals, including

physicians and nurses, to identify areas where care for patients can be improved.

Develop innovative solutions to address these gaps.
- Analyze data: Utilize patient outcome and satisfaction data to identify areas for

improvement. Develop strategies to enhance patient care and overall experience.
- Train and mentor: Provide training and mentorship to new members of the T1

support team. Train them on handling customer inquiries through multiple
- Quality assurance: Develop and implement quality assurance measures to ensure

that customer inquiries are handled in a timely and accurate manner.

Continuously monitor and evaluate customer service performance.
- Customer feedback: Monitor and analyze customer feedback to gain insights and

identify opportunities for product development and service enhancements. Drive

continuous improvement initiatives based on customer insights.

**Requirements**:

- Bachelor's degree in a related field (healthcare, technology, business or similar)
- Knowledge of virtual care technologies and clinical decision support systems is a

bonus
- Strong project management skill
- Excellent communication and interpersonal skills
- Training and mentoring experience is a plus
- Attention to detail and a commitment to providing exceptional customer service

Note: The above job description is a general outline of the responsibilities and

requirements for the position of Onboarding Specialist at MarkiTech. Duties and


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