Customer Service Staff

2 weeks ago


Edmonton, Canada FOREX CARGO CANADA INC Full time

DUTIES & RESPONSIBILITIES

2. Assist clients who drop off their boxes and prepare Invoice and sticker label for their boxes.

3. Answer phone calls (usually for bookings, follow ups, credit card payment processing, complaints and other inquiries)

4. Create a follow up through the system

5. Assist agents’ drop off and prepare their collection reports

6. Prepare collection reports of agents, customer drop off and empty boxes

7. Prepare a summary of daily sales for deposit (from individual collection reports, including the inventory counts of empty boxes)

8. Enter into Quick books the sales of empty boxes

9. Encode manual invoices when necessary

10. Ensure follow up and collect payment for unpaid Invoices/boxes.

11. Check/Reconcile of warehouse skid report as against Invoices before the loading

12. Assist clients on money remittance, travel, DHL, Purolator

13. Daily turning on of tv re: Ads

14. Communicate with CSR Manila and Delivery Partner in Philippines when needed.

15. Assist in answering follow ups/inquiries through Facebook page.

16. Scan and file Invoices per batch

17. Perform other tasks as may be assigned by superior.

**Job Type**: Fixed term contract
Contract length: 6 months

**Salary**: $15.00-$16.00 per hour

**Benefits**:

- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Shift availability:

- Day Shift (preferred)

Work Location: In person

Expected start date: 2023-08-01



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