Manager, Staff Service Centre

2 weeks ago

Edmonton, Canada University of Alberta Full time

**Shared Services Staff Service Centre**:

- Competition No.

**A100152622**
- Closing Date

**Feb 27, 2024**

**This posting is open to current employees at the University of Alberta only. Please indicate your internal status using the "Advertisement" drop down menu when applying.**

This position is a part of the Association of the Academic Staff of the University of Alberta (AASUA).

In accordance with the Administrative and Professional Officer Agreement, this full-time continuing position offers a comprehensive benefits package found on our Benefits Overview page and annual salary range which will be commensurate with qualifications.

**Location - **This role is hybrid with a mix of remote and in-person, with onsite work primarily taking place at Enterprise Square.

**Working for the University of Alberta**
- The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages, and cultures of First Nations, Métis, Inuit, and all First Peoples of Canada, whose presence continues to enrich our vibrant community._

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross-section of people—from our students and stakeholders to our renowned researchers and innovators who are quite literally curing diseases, making discoveries, and generating solutions that make the world healthier, safer, stronger, and more just.

**Department Summary**

The Shared Services unit at the University of Alberta is seeking a service oriented, collaborative and innovative individual to join our team in the role of Manager, Staff Service Centre. The Staff Service Centre provides a single point of contact for faculty/staff to contact for information and receive assistance with a range of questions and/or concerns regarding human resources, finance and information technology. The manager ensures the reliable and consistent provision of services taking into consideration the need to constantly update and improve based on changing needs and requirements. In all facets of this role, the Manager, Staff Services Centre endeavors to integrate and advance the University’s commitments to equity, diversity, and inclusivity.

**Position Summary**

Reporting to the Director, Service Delivery & Client Experience, the Manager will research and implement new and innovative methods to provide excellent service to our university staff and the external clients we serve. You will possess a service excellence mind-set and foster a culture of results orientation within the team. You will be an engaging leader that thrives on collaboration with your colleagues to develop and refine processes that are interdependent. Exemplary communication and strength working with faculty, staff and our campus community is essential for success in this role.
This is an exciting opportunity to join Shared Services which is an integral part of our operating model. Continuing to advance our Service Centre, leverage technology and build on a culture of innovation and service in one of the top post-secondary institutions, will be a rewarding and engaging experience.

**Duties**

To excel as a highly effective leader, the Manager, Service Centre will:

- Support, guide and lead a team of client and solution focused individuals
- Foster collaboration, innovation and results to timely resolution of questions, and concerns and represents the high standards of the University
- Demonstrates inclusivity in work processes and work teams and seeks diversity of viewpoints in planning, discussions and decision-making
- Works towards establishing a diverse workforce reflective of the broader community and leverages this to build and strengthen the team
- Builds and grows the team by creating a continuous learning environment and establishing clear performance metrics and recognition of achievements
- Leverages technology; uses data and evidence to inform decisions and provide information on services to the broader community
- Identifies operational challenges, trends and areas of opportunity and provides recommendations for streamlining processes or improving efficiencies

**Minimum Qualifications**
- Bachelor’s Degree in Business, Process Improvement or other related discipline required.
- Equivalent combinations of education and experience will be considered.
- 5 - 8 years of progressively responsible leadership experience with a client focused and customer facing accountability including change management, preferably within a post-secondary and/or public sector unionized environment.
- Extensive knowledge of how Service Management systems function and ho

  • Guest Experience Event Staff

    4 days ago

    Edmonton, Canada Edmonton EXPO Centre Full time

    Be a Part of the Action!Explore Edmonton’s two venues play host to hundreds of meetings, conventions, concerts, sporting events and other events every year. If you love to be a part of the action, want to see live music, meet and greet hundreds of Edmontonians in a day or night, this is the place to be!The Edmonton EXPO Centre is looking for temporary...

  • Manager, Nîsôhkamâtotân Centre

    1 month ago

    Edmonton, Canada NAIT Full time

    Nîsôhkamâtotân [Nee-so-ka-ma-to-tan] is a Cree word meaning “let’s help each other”. The Nîsôhkamâtotân Centre is a community gathering place where Aboriginal and non-Aboriginal students can gather to network, study and share their post-secondary learning experiences. It is a place where culture and tradition are welcome and encouraged....

  • Service Manager

    1 month ago

    Edmonton, Canada Speedy Auto Service Full time

    Job Summary: We are seeking a highly skilled and motivated Service Manager to join our team at Speedy Auto Service/Novus Auto Glass. We have an 11 Bay, fully renovated facility, with brand new equipment, and amazing staff. The Service Manager will be responsible for overseeing the daily operations of the service department, ensuring excellent customer...

  • Manager, Analysis and Evaluation

    1 month ago

    Edmonton, Canada Bissell Centre Full time

    **WHO WE ARE** - Are you looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope...

  • Event & Theatre Staff

    1 month ago

    Edmonton, Canada University of Alberta Students' Union Full time

    The Horowitz Events Centre is looking for friendly and reliable customer service oriented individuals to join our front of house team! We are regularly looking for new staff to work a variety of positions including - bartenders - servers - event setup crew - door staff - event security - catering delivery staff - Ushers - Box Office Staff - House Manager -...

  • Supervisor, Customer Service Centre

    4 days ago

    Edmonton, Canada Grainger Canada Full time

    **Primary Function**: The Customer Service Centre Supervisor will lead a team of 12-15 team members and manage the day-to-day operations of the Customer Service Centre, including but not limited to driving workforce efficiencies, customer service, reporting, and performance management. The Customer Service Centre Supervisor ensures engagement from the entire...

  • Case Manager

    1 month ago

    Edmonton, Canada Bissell Centre Full time

    **ABOUT US**: Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We...

  • Project Manager

    2 weeks ago

    Edmonton, Canada University of Alberta Full time

    **Department** Faculty of Education - Centre for Mathematics, Science and Technology Education **Salary range** $23,929 to $29,914 (pro-rated) **Hours per week** 14 **Posted date** May 17, 2024 **Closing date** May 31, 2024 **Position Type** Part Time - Trust Funded **Description**: In accordance with the Trust/Research Academic Staff Agreement, this...

  • Alcohol Service Monitor

    3 days ago

    Edmonton, Canada Edmonton EXPO Centre Full time

    Be a Part of the Action!Explore Edmonton’s two venues play host to hundreds of meetings, conventions, concerts, sporting events and other events every year. If you love to be a part of the action, want to see live music, meet and greet hundreds of Edmontonians in a day or night, this is the place to be!The Edmonton EXPO Centre is looking for temporary...

  • Contact Centre Manager

    4 days ago

    Edmonton, Canada CGI Full time

    Position Description: Ready to join an outstanding community of builders who are committed to diversity and inclusion, corporate social responsibility and encourages the freedom to innovate, influence decisions, and chart an exciting career? CGI is more than just an IT company. Be part of a team that supports the local community and has the ability...

  • Driver/swamper, Food Services

    1 month ago

    Edmonton, Canada Bissell Centre Full time

    **WHO WE ARE** - Are you a _**Driver/Swamper,**_ _**Food Services **_Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell...

  • Sous Chef, Food Services

    5 days ago

    Edmonton, Alberta, Canada Bissell Centre Full time

    WHO WE ARE Are you looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust....

  • Imaging Centre Director

    4 weeks ago

    Edmonton, Canada University of Alberta Full time

    **SCIABBiodiversityMonitoringIst**: - Competition No. **A100152536** - Closing Date **Feb 26, 2024** This position is a part of the Association of the Academic Staff of the University of Alberta (AASUA). In accordance with the Trust/Research Academic Staff Agreement, this position offers a comprehensive benefits package found on our Benefits Overview...

  • Remote Data Entry Associate

    1 month ago

    Edmonton, Canada Hiring Manager Full time

    DescriptionOur company excels in delivering comprehensive data entry services tailored to meet the unique needs of our clients. Leveraging cutting-edge technology, our team of skilled professionals ensures accurate and timely data processing.If you have a passion for data management, a keen eye for detail, and thrive in a remote work environment, this...

  • Edmonton City Centre Outreach Integration Worker

    4 weeks ago

    Edmonton, Canada Boyle Street Community Service Ltd Full time

    **Edmonton City Centre Outreach Integration Worker, Street Outreach (1 Year Contract - Dependent on Funding)** **Reports To: Outreach Services Manager** “Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.” Reporting to the Outreach Services Manager the Street Outreach...

  • Family Support Services Specialist

    4 weeks ago

    Edmonton, Canada The Family Centre Full time

    **Family Support Services Specialist** **Competition #1614** **Why work with us**: The Family Centre is looking for Family Support Services (FSS) Specialist to be a part of the Collaborative Service Delivery (CSD) team who enjoys problem-solving, organization information, and working on a collaborative team. We are focused on Trauma-Informed Care for both...

  • Centre Director, Centre for Cities

    1 month ago

    Edmonton, Canada University of Alberta Full time

    **BUS Centre for Cities & Communities**: - Competition No. **A103052665** - Closing Date **Mar 13, 2024** This position is a part of the Association of the Academic Staff of the University of Alberta (AASUA). In accordance with the Temporary Librarian, Administrative and Professional Staff (TLAPO) Agreement, this position offers a comprehensive benefits...

  • Service Centre Coordinator

    1 day ago

    Edmonton, Canada City of Edmonton Full time

    **Service Centre Coordinator** **Job Number***: **47091** This position requires the ability to create safe, helpful, accountable, integrated, and excellent experiences for both internal and external customers. Attention to detail, problem-solving, ability to de-escalate, cash handling experience, compliance with standards, policies, and procedures, strong...

  • Human Resources Manager

    1 week ago

    Edmonton, Canada The Family Centre Full time

    The Family Centre is looking for an experienced Human Resources Manager with strong business acumen and a demonstrated aptitude for HR systems, data, and reporting, as well as developing and delivering HR performance metrics. We are focused on Trauma- Informed Care for both our communities and staff teams, and provide...

  • Human Resources Manager

    1 week ago

    Edmonton, Canada The Family Centre Full time

    The Family Centre is looking for an experienced Human Resources Manager with strong business acumen and a demonstrated aptitude for HR systems, data, and reporting, as well as developing and delivering HR performance metrics. We are focused on Trauma- Informed Care for both our communities and staff teams, and provide...