Receptionist/customer Service

3 weeks ago


Edmonton, Canada Regent Signs Full time

Client Service Specialist with Reception

Regent Signs is a small, family-run business that manufactures and installs signage in Edmontonand area. We believe that you should enjoy what you’re doing; our owners and staff work hard together to achieve our company goals and have fun along the way

We are currently looking for a **Client Service Specialist **to join our team.

Duties include:

- Greeting and assisting walk in clients
- Answering phones and directing calls to appropriate personal
- Responding to incoming customer queries regarding our products and sign service
- Entering any necessary data for sign installs and assigning driver runs for daily sign installation
- Office liaison for Sign installers out in the field
- Managing client experience by addressing concerns/issues, listening to complaints and troubleshooting problems
- Calming irate customers and attempting to de-escalate situations by providing workable alternatives that satisfy the customer and help to retain them
- Promoting and educating customers on how to use our database
- Can multitask, stay organized, and prioritize
- Has a good memory and attention to detail
- Enjoys customer service
- Wants to work in a team environment
- Is proficient with computers and typing

Your work hours are 9:00am - 5:00pm Monday to Friday with the option of reduced hours Nov-February (slow season)

At Regent Signs, we believe in working together to provide our customers with quality products and great experiences (and to cover Edmonton with our signs) We're always excited to see the results of our hard work all over the city and beyond. If you are looking for a fun and dynamic work environment and want to join our team, get in touch

We look forward to hearing from you and meeting you soon

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$19.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location



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