Helpdesk Support Analyst
2 weeks ago
InsureLine is a leading Insurance Brokerage with 30+ locations in Canada. We are currently expanding our support team and looking for Junior Technical Support Analyst to join our team.
**Key Responsibilities**:
- Support members in a prompt, polite and friendly manner
- Contribute to the overall success of "YES" and "WOW"
- Maintain / support corporate broker management system (Applied Epic)
- Maintain / update corporate and office websites
- Support corporate Internet, WIFI and LAN
- Participate in continued population of Knowledge Management and overall optimization of process flow
- Report monthly on IT support and website metrics
- Optimize, recommend and implement process enhancements as required
**Required Skills**:
- Experience with Wordpress and HTML
- Basic network topology understanding including routers, switches, TCP/IP, LAN, and WAN
- Computer hardware / desktop software support
- VOIP experience a plus
**Salary**: $35,000.00-$45,000.00 per year
**Benefits**:
- Dental care
Schedule:
- Monday to Friday
- Weekend availability
**Experience**:
- Microsoft 365: 3 years (required)
- Azure: 2 years (required)
- Desktop support: 3 years (required)
- Help desk: 3 years (required)
Work Location: In person
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