Business Analyst

2 weeks ago

Coquitlam, Canada City of Coquitlam Full time

**Business Analyst**

Regular Full-Time

Engineering and Public Works

We acknowledge with gratitude and respect that the name Coquitlam was derived from the hən̓q̓əmin̓əm̓ word kʷikʷəƛ̓əm (kwee-kwuh-tlum) meaning “Red Fish Up the River”. The City is honoured to be located on the kʷikʷəƛ̓əm (Kwikwetlem) traditional and ancestral lands, including those parts that were historically shared with the sq̓əc̓iy̓aɁɬ təməxʷ (Katzie), and other Coast Salish Peoples.

One of BC’s Top Employers, the City of Coquitlam offers meaningful career opportunities to make a difference within the local community. As the sixth largest city in BC, we are home to more than 150,000 residents. Our diverse municipality is a great place to work as it continues to grow through innovative urban design, inspiring arts, culture and recreation programs, and state-of-the-art transportation systems. Our brand is built on managing our resources in a responsible and sustainable manner, while supporting a vibrant, growing regional urban centre. We envision a bright future in Coquitlam that we hope includes you

We are currently recruiting for a talented and results-driven Business Analyst (BA) to join our Engineering and Public Works team to support the department’s service delivery improvements. Reporting to the Manager, Policy and Business Services, this position will lead the analysis of business processes and the development of process improvement initiatives across the department. This position will act as a lead analyst in supporting reviews and updates of budgets (operating, capital and utilities), data gathering and analysis, process and business improvements and reporting, along with modernization of technology approaches to systems.

Some examples of the exciting work this position will be working on include: transitions to increased online services and payments, conducting service reviews for administrative efficiencies that reduce costs while maintaining quality and service levels, utilizing and leveraging recent corporate technological and system improvements to automate previously manual processes. The Business Analyst will also review and enhance department policies, procedures and processes to improve departmental effectiveness and efficiency, along with mitigating risks. The successful incumbent will be the liaison between the business units and will work closely with internal stakeholders to ensure needs are being met, and identify efficiencies that can be achieved through the use of technology and best practices as it relates to business processes. This role will bring proven experience in gathering and analyzing data, collecting and creating business requirement documents and translating business requirements into technical specifications and configuration requirements that cross multiple functional areas.
- Expertise in understanding and analyzing current state processes, and defining optimized future state processes in order to improve business operations related to customer service delivery;
- Proficiency in communicating in non-technical terms with staff through meetings, training, project plans, etc;
- Ability to act as lead analyst and to analyze, document and evaluate data and information requirements and to develop logical solutions;
- Ability to undertake detailed mapping and analysis of end-to-end business process and standard work procedures;;
- Ability to establish and maintain effective working relationships with a variety of internal and external contacts and to provide advice and assistance on matters related to the work;
- Ability to communicate effectively orally and in writing and to prepare and maintain quality technical reports and system and user documentation;
- Ability to work independently and to achieve project and department goals;
- Ability to develop and implement training programs in the use of new or revised systems.

The successful incumbent must possess excellent communication skills, written and verbal; have the ability to write business-appropriate correspondence and make presentations as appropriate; have the ability to use software programs for effective project management tracking and reporting. Additionally, they will have a collaborative approach in working with internal and external stakeholders that fosters and promotes teamwork.

The successful incumbent will have 5+ years of progressive experience in the field of project management/business analysis as well as possessing a Bachelor’s degree and/or applicable experience in the field of Information Technology, Engineering, Public Administration, Commerce or Business Administration, supplemented by courses in business analysis. A driver’s license for the Province of BC or equivalent is required.

Proficient use and understanding of software and systems such as AMANDA, Cognos and Maximo would be considered an asset.

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