Care Coordinator

5 months ago


Montréal, Canada Dialogue Full time

_An English version will follow_

**Qu'est-ce que Dialogue?**

**Ce à quoi vous pouvez vous attendre**

Chaque jour, chez Dialogue, nous travaillons pour une mission qui nous tient à cœur. Nous innovons. Nous vous aidons. Quelle est notre mission? Améliorer le bien-être de l'humanité en utilisant la technologie pour offrir des soins de santé d'excellence. Vous travaillerez aux côtés d'une équipe ambitieuse et talentueuse qui se dépasse tous les jours. Vous entendrez chaque jour des témoignages sur la façon dont votre travail impact positivement la vie des canadiens et canadiennes.

**Qui recherchons-nous?**

Dialogue est à la recherche d’un(e) coordinateur des soins pour contribuer à sa mission d’aider les gens à améliorer leur bien-être. En étroite collaboration avec le chef d’équipe de coordinateurs des soins, votre rôle consistera à être le principal point de contact pour nos patients au cours de la journée. Vous souhaitez rejoindre notre équipe multidisciplinaire exceptionnelle dans un secteur en pleine évolution? Bonne nouvelle, nous avons une place pour vous

Ce poste est une excellente opportunité pour les étudiants(-tes) ou toute personne à la recherche d'un poste d'entrée.

**Voici certaines de vos responsabilités**:

- Accueillir les nouveaux patients du programme et les accompagner dans leur parcours
- Vérifier et suivre les cas actifs et assister les praticiens(-nes) dans leurs tâches administratives
- Trouver la meilleure ressource pour le patient afin de livrer une expérience mémorable
- Aider le patient à naviguer notre plateforme ainsi que le système de santé public et privé
- Porter un regard critique sur notre programme et générer des idées pour optimiser nos processus et l'expérience de nos patients
- S’engager à garantir une satisfaction totale du client

**Nous aimerions beaucoup vous rencontrer si vous possédez**:

- Une passion pour la santé, la qualité des soins et l'amélioration des processus d'équipe et de la compréhension
- Un sens aigu de l'empathie, gestion du temps, esprit critique, souci du détail et excellent service à la clientèle
- Excellentes compétences en communication
- Une formation ou une expérience professionnelle dans un domaine lié à la santé est un atout
- La disponibilité de travailler en soirée et une fin de semaine sur deux
- De solides compétences en informatique
- Une connaissance du système de santé public (un atout)

**Chez Dialogue, votre bien-être est notre priorité.**

On ne peut pas prendre soin des autres, sans aussi prendre soin de notre équipe. Nous nous occupons de vous
- Un régime d’avantages sociaux entièrement financé pour nos employé(e)s à temps partiel (21 heures ou plus) et à temps plein
- Un accès illimité aux programmes de Dialogue pour vous et votre famille immédiate
- 4 semaines de vacances, 9 journées de bien-être et 1 journée de bénévolat payée pour nos employé(e)s à temps plein
- Une équipe de personnes brillantes, travailleuses et attentionnées pour favoriser votre croissance

Nous nous engageons à assurer l'égalité des chances en matière d'emploi, indépendamment de la nationalité, de la religion, du sexe, de l'origine nationale, de l'orientation sexuelle, de l'âge, de la citoyenneté, de l'état civil, du handicap, du genre, de l'identité ou de l'expression sexuelle ou du statut d'ancien combattant. Nous sommes fiers d'être un lieu de travail qui respecte l'égalité des chances.

**What is Dialogue**

Dialogue is the leading Canadian virtual care provider that delivers exceptional online health and wellness programs dedicated exclusively to organizations who wish to improve the well-being of their members and families. Our Integrated Health Platform seamlessly connects our transformational programs - primary care, mental health and EAP - into one consistent experience. One app. Multiple wellness programs. Hundreds of Dialogue teammates working to elevate the care experience for millions of people and generate positive outcomes for thousands of organizations.

**What you can expect**

Every day at Dialogue, we work with a deep sense of purpose. We innovate. We help. What is our mission? Improving humanity’s well-being by using technology to deliver excellent care. You’ll work alongside an ambitious and highly talented team who do their best work to exceed all expectations. You’ll hear daily testimonials about how your work is contributing to people’s lives.

**Who we’re looking for**

Dialogue is looking for a care coordinator to take part in our mission to help people improve their wellbeing. Working closely with the Team Lead of Care Coordinators, your role will be to act as a primary point of contact for our members to support operations throughout the day. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat
- This role is a great opportunity for students or an


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