Care Coordinator

6 months ago


Montréal, Canada Dialogue Full time

_La version anglaise suivra | The English version will follow_

**Votre rôle à titre de coordinateur des soins de nuit et soir**

Dialogue est à la recherche d’un(e) coordinateur(-trice) des soins de nuit et soir pour contribuer à sa mission d’aider les gens à améliorer leur bien-être. En étroite collaboration avec Émilie Deschênes, chef de l’équipe de coordinateurs des soins, votre rôle a pour mission d'être le principal point de contact pour nos patients durant le soir et la nuit. Vous souhaitez rejoindre notre équipe multidisciplinaire exceptionnelle dans un secteur en pleine évolution? Bonne nouvelle, nous avons une place pour vous

**Vos responsabilités incluront**:

- Représenter le premier point de contact entre le patient et l’équipe médicale
- Assurer la liaison entre les équipes de soutien médical et technique afin d'aider les patients et les fournisseurs à résoudre divers problèmes médicaux, techniques ou logistiques
- Gérer les crises, surveiller les opérations pendant la nuit et fournir un soutien technique
- Trouver la meilleure ressource pour le patient afin de livrer une expérience mémorable
- S’engager à garantir une satisfaction totale du client
- Vous serez responsable de la sécurité des patients dans votre rôle de contact avec les membres

**Nous aimerions beaucoup vous rencontrer si vous possédez**:

- Baccalauréat (préférablement dans un domaine de la santé)
- Traits de personnalité : autonomie, souci du détail, instigateur, attitude positive
- Parfaitement bilingue en français et en anglais, tant à l’oral qu’à l'écrit
- Disponible pour travailler en équipe de nuit (généralement de 22h30 à 7h) et en soirée, en semaine et le week-end, dans le cadre de la rotation des horaires de notre équipe de nuit
- Capacité à gérer des crises et résoudre des problèmes rapidement dans le calme
- Expérience professionnelle dans le système de soins de santé public et/ou travail de nuit (un atout)
- Le désir de travailler dans un environnement qui encourage l’autonomie, la patience et l’empathie
- Motivé par un milieu de travail dynamique, axé sur l'expérience patient
- Attiré par un environnement innovateur
- Facilité avec les outils informatiques

Comme nous servons des clients dans tout le Canada, **le bilinguisme est essentiel pour ce poste**. Vous devrez communiquer en **français** et en **anglais**.

**Chez Dialogue, votre bien-être est notre priorité.**

On ne peut pas prendre soin des autres, sans aussi prendre soin de notre équipe. Nous nous occupons de vous
- Un régime d’avantages sociaux entièrement financé pour nos employé(e)s à temps partiel (21 heures ou plus) et à temps plein
- Un accès illimité aux programmes de Dialogue pour vous et votre famille immédiate
- 4 semaines de vacances, 9 journées de bien-être et 1 journée de bénévolat payée pour nos employé(e)s à temps plein
- Une équipe de personnes brillantes, travailleuses et attentionnées pour favoriser votre croissance
- Les employés permanents et à temps partiel admissibles sont éligibles à un programme de régime d'épargne-retraite collectif (RÉRC) avec une contribution équivalente de l'employeur dès leur premier jour chez Dialogue, conformément aux modalités de la politique en vigueur

**À propos de Dialogue**

Dialogue est le principal fournisseur de soins virtuels au Canada. Nous avons aidé plus de 48 000 organisations à améliorer leur bien-être grâce à notre Plateforme de santé intégrée, qui offre un large éventail de programmes, notamment de soins primaires, de santé mentale, de bien-être et un Programme d’aide aux employé(e)s (PAE). Découvrez la véritable nature des Soins humains grâce à notre équipe qui vous guidera à chaque étape du processus.
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- **Your role as Care Coordinator, Night & Evenings**

Dialogue is looking for a Care Coordinator (Overnight) to take part in our mission to help people improve their wellbeing. Working closely with Emilie Deschênes, Team Lead of Care Coordinators, your role will be to act as a primary point of contact for our members to support operations during evenings & nights. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat

**What you’ll be doing**:

- Represent the first point of contact between the patient and the medical team
- Liaising between the medical & technical support teams to help patients and providers through various medical, technical or logístical issues
- Manage crises, monitor operations during the night, and provide technical support
- Find the most appropriate resource for the patient to deliver an unforgettable experience
- Commitment to guaranteeing total customer satisfaction
- You will be responsible for patient safety in your member-facing role

Please note that as we serve customers across Canada, **bilingualism is essenti


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