Youth Support Supervisor

5 months ago

Mississauga, Canada Our Place Peel Full time

**Organization Overview**:

- Our Place Peel is a growing, community-based, non-profit charitable organization that is focused on providing shelter and outreach support for homeless and disadvantaged youth aged 16-24 in the Region of Peel. We are a leading organization recognized in the community for our commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth.Our emergency shelter services meet the immediate and ongoing needs of youth residing in our emergency shelters through programs and services that will lead toward self-sufficiency, community integration, and the development of the skills required to help them successfully secure and maintain housing and independent living.Our Place Peel’s mission is to empower youth through prevention, intervention and support in accessing safe and sustainable housing. Our vision is for all youth to have a place to call home.**Position Profile**:

- The Youth Support Supervisor is a key leadership role that is focused on supporting the most marginalized and vulnerable youth across the Region of Peel. The Youth Support Supervisor will lead the day-to-day operations at the Mississauga Youth Shelter site with a focus on client-centered and trauma-informed care. The day shifts run from 8:00 am to 4:00 pm. The evening shift runs from 3:30 pm to 11:30 pm.As part of the leadership team, the Youth Support Supervisor will provide leadership and supervision to front-line youth workers, volunteers and students.**Role Overview**:

- Build, lead and engage frontline staff by providing support and supervision in line with growth and development.
- Facilitates, contributes, and manages regular program meetings while focusing on deliverable, quality, and continuous improvement.
- A role model in promoting a healthy and safe environment, while maintaining process, procedure and policies for all safety requirements and emergency procedures.
- Assists with recruiting and hiring and performance management of new employees, volunteers, and students focused on talent that will always act in the best interests of the youth in support.
- Oversees monthly scheduling, reviews timesheets before submission and coordinates vacation requests.
- Provides constructive feedback in regular supervision to employees, volunteers and students.
- Implement the HR policies, procedures, and practices of the organization.
- Responsible and leads the day-to-day shift organization of the emergency shelter program.
- Ensures that the continuity of appropriate admission, service, and discharge procedures are in line with the agency’s philosophies and complaint with the Region of Peel’s Emergency Shelter Standards.
- Compile statistical information and prepare monthly reports as required for program evaluation and development.
- Participate on committees and task forces as required with other agencies addressing issues facing youth.
- Create a safe and secure setting for all youth accessing services at the emergency shelter program.
- Ensure that professional standards are maintained as related to client documentation and case management.
- Ensure that the facility meets health and safety standards.
- Foster a positive and supportive working environment.
- All other duties as required in the successful management of shelter operations while partnering with all stakeholders in support of organizational success.

**Qualifications**:

- Degree in Social Services or in a related field or an equivalent combination of education and/or experience.
- 3-4 years of experience along with 1-year supervisory experience working within the social service sector, preferably in a shelter/residential setting or equivalent combination of education and/or experience.
- A leader with excellent communication, presentation, organization and interpersonal skills with a passion for supporting the most vulnerable and marginalized youth in our community.
- Flexibility to work in a 24-hour, 7 days a week operation, while supporting an on-call rotation.
- Knowledge of resources and supports for youth and exposure to Region of Peel resources.
- Experience addressing the needs of homeless clients, including making referrals to community agencies.
- Cultural competency sensitivity and commitment to working through an EDIB, anti-oppressive, anti-racism framework.
- Valid Ontario Driver’s License is an asset and access to a vehicle is preferred.
- Valid CPI and/or UMAB and First Aid/ CPR certifications.
- Completion of a successful Vulnerable Sector Check/Criminal Record Check will be a condition of employment.

**Location**: Mississauga Youth Shelter (3579 Dixie Rd.)**_
DISCLAIMER_**
- This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job._

**Job Types**: Full-time, Permanent

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