Student Financial Services General Assistant

3 weeks ago

Scarborough, Canada Centennial College Full time

Job Number:
- J0423-1678- Job Title:
- Student Financial Services General Assistant- Job Type:
- Permanent FT Support- Bargaining Unit:
- FT Support- School/Department:
- Student Experience & Success- Campus/Location:
- Progress Campus with occasional travel to other campuses- Pay Range:
- $28.56 - $33.11/Hour- Pay Band:
- Support F- Hours/Week:
- 35- Shift Schedule:
- 8:30am-4:30pm- Date Posted:
- April 27, 2023- Closing Date:
- May 4, 2023We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

**Position Summary**
Reporting to the Student Financial Services Manager, the Student Financial Services Clerk’s responsibilities supports the success of students through the provision of advisory and consultative financial services that facilitate the achievement of student’s academic goals.

**Responsibilities**
- Research, review and possess the knowledge of all available student financial aid services and products federally, provincially and at the College to support student success by ensuring student have access to all available financial educational resources.
- Maintains the highest level of customer service while working within the strictest confines of confidentiality to secure student’s, spouses and parents personal, private information with respect to Ontario Student Assistance Program and College policies and government Freedom of Information regulations.
- Expertise in data entry to MCU AS400, One-key and College Banner/Aid to make adjustments to student OSAP and other financial records
- Provides quality in-person front line advising, disbursements and general service to students in accordance with their eligibility needs and expectation as a backup to other Student Financial Services staff due to illness, vacation, etc.
- Receiving and analyzing for error a variety of OSAP student transactions
- Functionally literate utilizing, Ontario Association of Student Financial Aid Administrators List-serve, Ministry Of Colleges And Universities Institutional Website, Ministry Of Colleges And Universities policy and procedures and College Banner/Aid, myCentennial, Intranet, internet, to all data access, entry, retrieval, update, review as required
- Electronically confirms enrolment for OSAP, releases PT CSL loan documents received from MCU, records release to students,
- Provides support to MCU OSAP and OSAP Bursary Inspections as required
- Responding to students’ inquiries over the phone and Centennial College Access Student Service (CASS) online inquires
- Filing and other duties as assigned

**Qualifications/Experience**
- 2-year diploma in Business or Administration, Data Control, or equivalent combination of education and work experience in similar fields
- 3 years’ experience in a computerized office environment in a responsible, clerical position
- Working knowledge of Ontario Student Assistance Program programs assessment and appeals circumstances
- Demonstrated working knowledge of AS400, One-key and Banner/Aid, records retrieval and data entry
- Working knowledge of computer programs such as Word, Access, Power Point, Excel, etc.
- Proven ability to maintain the strictest confidence regarding student data (in accordance with college policies and procedures and with the Ontario’s Freedom of Information and Protection of Privacy Act), and commitment to protecting the security of information systems access codes
- Demonstrated organizational, problem-solving, analytical and communication skills
- Ability to interact and communicate respectfully with a multi-cultural customer base and in dealing effectively with conflict

Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer.

When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and **must be submitted online by May 4, 2023 at 11:59 PM EST. Please quote Job ID J0423-1678.** Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.

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