Program Service Assistant, M&cs

2 months ago

Greater Toronto Area, Canada Humber River Hospital Full time

Position Profile:
Humber River Hospital is committed to revolutionizing patient care for our diverse community. At our new facility, North America’s first fully digital hospital, the future is very exciting for our people and programs. And we’re looking for exceptional individuals to join our great team: people who share our passion to deliver excellent, patient-focused, expert care. The Hospital is formally affiliated with both the University of Toronto and Queen’s University.

Right now we are looking for a
** Full Time Program Assistant **to work with our
**Maternal & Child Program**

**Reporting Relationship**:Program Director, Maternal & Child

**Position Responsibilities**:

- Coordinates the operational and business matters of the Maternal & Child Program
- Identifies, coordinate, analyze and communicate key Maternal & Child Program matters and critical issues in a timely manner and in accordance with hospital established processes
- Prioritizes action items requiring Director’s attention through scheduled briefings with the Director and preparation of reports of priority projects.
- Develops processes for issues management to ensure timely response to incoming requests/issues from internal and external stakeholders
- Provides clear direction and oversight to administrative support within the Program portfolio
- Redirects communication within the hospital when receiving information as the point person for the Program
- Provides strategic support to advance the priorities of the Program portfolio
- Establishes meaningful relationships with peers, colleagues, and multiple internal and external stakeholders that will advance the Program portfolio
- Disseminates information identified as critical for the advancement of policy formation, process development and enhancement of public communications within the Surgical Program portfolio, across portfolios, and between the Surgical Program portfolio and external partners (i.e. LHIN/MOHLTC)
- Ensures timely feedback on behalf of the Director whenever necessary

**Qualifications**:

- 3 years of recent experience providing senior administrative support in a health care setting
- Graduate of a recognized post-secondary education in Business Administration, or related field, preferred
- Has extensive knowledge of hospital processes, as well as legislation, policies, and procedures that affect hospitals
- Utilizes high level of judgment and discretion when dealing with confidential or sensitive matters
- Has a high degree of attention to detail to ensure accuracy in deliverables
- Creative, resourceful and flexible
- Excellent communication, time management, and interpersonal skills
- Demonstrates commitment to ongoing learning
- Works independently and in a team environment
- Adapts to changing priorities and manage change involving multiple stakeholders effectively
- Maintains a positive attitude and strong work ethic while managing competing demands
- Completes a multitude of tasks simultaneously within targeted timelines in an organized and efficient manner
- Demonstrated regular, punctual attendance
- Demonstrated commitment to patient safety and the provision of the best possible patient care
- Demonstrates experience in producing printed/electronic publications and other departmental communication
- Interested applicants will be asked for a portfolio of their work: 1. Slide Deck 2. Newsletter 3. Communication Poster
- Has a typing speed of 60 WPM
- Extensive knowledge of Microsoft Word, Excel, PowerPoint, Visio, Windows, MS Project, Internet and Outlook
- Intermediate MS Access knowledge an asset
- Excellent attendance and discipline free record required.

**Location**:Humber River Hospital - Wilson Site

**Hours of work: Days, occasional evenings/weekends**

**Union**:Non-Union

**Why Humber? Why Now?**

Humber River Hospital is on an exciting transformation journey of redefining patient care as we leverage the most advanced technologies to enhance all aspects of delivering high-quality, safe care. We continue to build a people-centered workplace with excellent staff and physician engagement by hiring passionate, diverse and inclusive healthcare professionals. People who care and live our values of _Compassion_, _Professionalism_ and _Respect_. People who are committed to making a positive difference.

We are a **Studer Group** hospital, focused on building our evidence-based leadership practice and hardwiring a culture that WOWs.

Why? Because at Humber River Hospital, we know it’s our people and our ability to innovate that allows us to consistently deliver a great patient experience and the best quality outcomes. After all, we are the hospital that believes **exceptional care...healthier community**.

Humber River Hospital is committed to inclusion and diversity. We believe that diversity drives our culture of innovation. By bringing together a variety of different perspectives, it fuels our creative thinking, generates new ideas and create

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