Intermediate Application Support Analyst

6 months ago

Saskatchewan, Canada eHealth Saskatchewan Full time

**Who is eHealth Saskatchewan?**

eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information, include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

**About the Role**

**Typical Daily Duties**
- Work on requests submitted by partners
- Troubleshoot issues identified in the system
- Deliver ad-hoc information via queries to the database

**To qualify for this position you will have knowledge of**:

- Proven programming background with solid understanding and experience using programming languages (Java, JavaScript, Servlets, JSP, CSS and/or NodeJS).
- Solid knowledge of database concepts, theories, principles and proven experience in writing sql queries.
- Proven understanding of requirements analysis and solution design techniques;
- Well established knowledge of computer hardware and architecture;
- Understanding of the concepts of MVC (Model-View-Controller) Pattern, JDBC (Java Database Connectivity), and RESTful web services
- Knowledge and experience working with Markup Languages such as XML, JSON, HTML
- Understanding/knowledge of web tier technologies, HL7, FHIR
- Must have at least 3 years of experience working with integrated, enterprise-scaled systems in a healthcare setting or similar.
- SAP Business Objects and Crystal reports experience would be an asset.

The knowledge and skills required for this position would be attained through the completion of a degree in Computer Science or related discipline, or an equivalent combination of education and experience in a similar role within a complex integrated support environment. In addition, you will have 3 years of experience working as an Application Support Analyst or similar in an integrated support environment.

**You Will Be**:

- Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines and successfully complete projects in a changing environment;
- Patient, honest, discreet and respectful/tactful while working with various types personal health information etc.;
- Service-oriented, thorough, reliable, disciplined, organized, and strong attention to detail in order to complete tasks for clients and coworkers etc.;
- Creative, logical, and have a strong motivation for continuous improvement and learning; and
- Empathetic, diplomatic and sensitive in order to respond to issues and concerns of others who may be angry or frustrated.

**Competencies**

**Communication**
- Ability to write/create and communicate (verbal and written), explain or present (technical or nontechnical) information to wide variety of technical and non-technical individuals and/or groups in a clear, accurate and understandable manner. Material may include, but is not limited to, user, systems and requirements documentation and procedures, project plans, letters, requests for proposals, feasibility studies, recommendations and reports, at a level appropriate to the target group.

**Problem Solving**
- Ability to diagnose technical problems such as delays, malfunctions and errors in order to determine the true cause of the problem and provide a (workable/reasonable/optimal) solution in a reasonable time frame; and
- Ability to identify and respond to issues and concerns of others who may be angry or frustrated to reach a mutual understanding.

**Interpersonal**

**Organizational**
- Ability to independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in changing environm

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