Guest Services Representative

3 weeks ago

Niagara, Canada JLL Full time

JLL supports the Whole You, personally and professionally.

Specific accountabilities
The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner
Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools;
Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services location;
Interact with shoppers and retailers in a courteous and efficient manner;
Sell shopping centre gift cards and balance sales to transactions;
Project a positive attitude over the telephone and in person;
Develop and maintain strong relationships with retailers and educate them about the centre's services;
Assist guests by providing directions/information, answering questions, and performing other centre specific services;
Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs;
Conduct all service functions of the Customer Relations/Guest Services location;
Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;
Participate in special projects and assumes other duties and responsibilities as assigned.

Key requirements
High school education;
Previous customer service experience preferred;
Sales experience (transaction management and cash management);
Positive attitude and a strong desire to provide excellent customer service;
Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel;
Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism;
Strong written and oral communication skills, multilingual skills a plus;
Conflict resolution/management skills;
Must be friendly, approachable, proactive and solution focused;
Computer skills (Excel, Chrome);
Flexible and able to work weekends, nights and holidays.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

  • Guest Services Representative

    2 weeks ago

    Niagara, Canada JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Guest Services Representative

    7 months ago

    Niagara, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. JLL is seeking a dynamic individual for the role of Guest Services Representative. This is a part-time, fixed-term position and the position may require evening, weekend, and holiday availability.The Guest Services Representative must ensure every customer interaction is carried out in a...

  • Guest Services Representative

    3 days ago

    Niagara, Canada JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Guest Services Representative

    1 week ago

    Niagara Falls, Canada Kampgrounds Of America Full time

    ABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada, including a mix of franchised and company-owned properties. KOA has approximately 90 employees at its corporate headquarters...

  • Guest Services Representative

    2 days ago

    Niagara Falls, Canada Kampgrounds Of America Full time

    ABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada, including a mix of franchised and company-owned properties. KOA has approximately 90 employees at its corporate headquarters...

  • Guest Services Representative

    7 months ago

    Niagara Falls, Canada Kampgrounds Of America Full time

    ABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the...

  • Guest Services Representative

    7 months ago

    Niagara Falls, Canada Kampgrounds Of America Full time

    ABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the...

  • Guest Services Representative

    7 months ago

    Niagara, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. WHAT YOU WILL DO Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest...

  • Guest Service Representative

    2 weeks ago

    Niagara Falls, Canada Buffalo Lodging Associates Full time

    Position Information: **Location**: Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand. **Responsibilities**:- Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests.- - Identifies the...

  • Guest Service Representative

    2 weeks ago

    Niagara Falls, Canada Buffalo Lodging Associates Full time

    Position Information: Location: Radisson Hotel & Suites Niagara Falls 6733 Fallsview Blvd, Niagara Falls, ON L2G 3W7, Canada - +1 905-356-1944 Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand. **Responsibilities**: - Professionally greets,...

  • Guest Service Representative

    2 weeks ago

    Niagara Falls, Canada Buffalo Lodging Associates Full time

    Position Information: Location: Radisson Hotel & Suites Niagara Falls 6733 Fallsview Blvd, Niagara Falls, ON L2G 3W7, Canada - +1 905-356-1944 Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand. **Responsibilities**:- Professionally greets, registers,...

  • Guest Service Agent

    2 weeks ago

    Niagara Falls, Canada Clifton Victoria Inn at the Falls Full time

    Guest Service representatives are required to: Welcome guests in a professional and friendly manner. Verify all information at check in. Accurately handle cash and credit card information. Answer phones and guests inquiries. Offer assistance to guests in regards to hotel amenities and nearby attractions. Establish and maintain rapport with guests during...

  • Guest Service Agent

    2 weeks ago

    Niagara Falls, Canada Clifton Victoria Inn at the Falls Full time

    Guest Service representatives are required to: Welcome guests in a professional and friendly manner. Verify all information at check in. Accurately handle cash and credit card information. Answer phones and guests inquiries. Offer assistance to guests in regards to hotel amenities and nearby attractions. Establish and maintain rapport with guests during...

  • Guest Service Agent

    2 weeks ago

    Niagara Falls, Canada Comfort Hotel Niagara Falls Full time

    TITLE**:Guest**Service**Agent** **REPORTS TO: General Manager/ Front Desk Supervisor FSLA STATUS: DEPARTMENT: Front Desk PREPARED BY: DATE: I. **SUMMARY STATEMENT** Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone...

  • Guest Service Agent

    1 week ago

    Niagara Falls, Canada Comfort Hotel Niagara Falls Full time

    TITLE**:Guest**Service**Agent** **REPORTS TO: General Manager/ Front Desk Supervisor FSLA STATUS: DEPARTMENT: Front Desk PREPARED BY: DATE: I. **SUMMARY STATEMENT** Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone...

  • Guest Service Agent

    9 hours ago

    Niagara Falls, Canada Comfort Hotel Niagara Falls Full time

    TITLE**:Guest**Service**Agent** **REPORTS TO: General Manager/ Front Desk Supervisor FSLA STATUS: DEPARTMENT: Front Desk PREPARED BY: DATE: I. **SUMMARY STATEMENT** Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone...

  • Guest Services Agent

    2 weeks ago

    Niagara Falls, Canada Americana Resort Inc. Full time

    Provides accurate and timely information in a professional and friendly manner. - Registers guests upon arrival and checking guests out upon departure. - Ensures that all transactions and payments are posted and entered accurately. - Maintains and balances cash drawer on a daily basis. - Responds to guest needs immediately and maintains excellent...

  • Hotel Guest Service Agent

    7 months ago

    Niagara Falls, Canada Americana Resort Inc. Full time

    **Job Function**: To provide a high level of professionalism and customer service as the first line of contact while representing the Americana. **Responsibilities**: - Provides accurate and timely information in a professional and friendly manner. - Registers guests upon arrival and checking guests out upon departure. - Ensures that all transactions and...

  • Guest Services Agent

    2 weeks ago

    Niagara Falls, Canada Americana Resort Inc. Full time

    **Responsibilities**: - Provides accurate and timely information in a professional and friendly manner. - Registers guests upon arrival and checking guests out upon departure. - Ensures that all transactions and payments are posted and entered accurately. - Maintains and balances cash drawer on a daily basis. - Responds to guest needs immediately and...

  • Guest Services Agent

    4 days ago

    Niagara Falls, Canada Americana Resort Inc. Full time

    Provides accurate and timely information in a professional and friendly manner. - Registers guests upon arrival and checking guests out upon departure. - Ensures that all transactions and payments are posted and entered accurately. - Maintains and balances cash drawer on a daily basis. - Responds to guest needs immediately and maintains excellent...