Deployment Specialist

2 weeks ago

Montréal, Canada BrainBox AI Inc. Full time

**BrainBox AI** utilizes self-adapted artificial intelligence technology to proactively optimize the energy consumption of one of the largest climate change contributors: Buildings.

Our AI engine supports a self-operating building that requires no human intervention. Using deep learning, cloud-based computing, and our proprietary process, our solution autonomously optimizes existing Heating, Ventilation, and Air Conditioning (HVAC) control systems for maximum impact on energy consumption.

**What you will do**

General: Provide remote EMS solutions support, operational training, system operational changes. and log all calls in the Maintenance Database.
- Direct the remote commissioning process and verify the proper operation of all EMS related functions.
- Create customer specific programs and web pages for new system deployments.
- Promptly escalate customer inquiries and issues that cannot be immediately solved.
- Provide a timely weekly report of activities and agreed KPI’s (Key Performance Indicators).
- Provide background information and technical support to Sales Team and Solutions Engineering.
- Develop / Modify documentation for best practice use of ABB/Cylon and customer specific systems.
- Analysis and feedback of user issues regarding new features, product development, operational issues, installation challenges and system integration.
- Ad hoc department support requirements as they arise.

Quality: Log, thoroughly, all appropriate customer related issues and requests in the specified Maintenance Database.
- Thoroughly document all customer inquiries and corrective actions in the Maintenance Database to provide a complete history and resolutions tracking story.
- Use existing tools and documentation to minimize EMS related issues for customer solutions.
- Strict adherence to existing established procedures for the use of the maintenance database, issue documentation, issue escalation, issue resolution and site deployments.

Personal: Help support environment of continuous improvement.
- Be positive and be willing collaborate in proactively finding solutions to problems.
- Be flexible to support customers and the support team outside normal working hours.
- Support a rotating On-Call Schedule to maintain a 24x7 Deployment and Tech Support Call center.

**What you will need to be successful**
- Educational qualification in Electronics Engineering / Electrical Engineering / Mech Engineering or equivalent with minimum 5 Years’ of experience in designing, installing and troubleshooting electrical and electronic building systems.
- Ability to work on their own initiative
- self-starter and to be an active part of the team.
- Strong attention to detail and anomalies in system operations and functionality.
- Basic knowledge of PC networking.
- Strong phone, written and inter-personal communications and Customer Service skills with the ability to effectively communicate with all levels of management, both external and external.
- 2 years’ experience in a similar direct customer facing role.
- Excellent organizational skills and the ability to meet deadlines and work under pressure.
- Ability to multi-task and prioritize.
- Adept at reading/interpreting building control drawings and understanding standard construction practices.
- Versed in building systems such as HVAC (Heating, Ventilation, Air-Conditioning and Cooling) and Lighting Controls and their operational philosophies.
- Have a flexible and adaptable work ethic.
- Ability and availability to work 2nd shift, weekends and On-Call.
- Experience in the operation of Customer Service (CS) department.
- Experience of Building Management Systems and Automation.

**Why work at BrainBox AI**
- Cool Environment | Collaborative Culture | Growth Opportunities |
- Make a significant impact on the world - join the fight against climate change
- Be a part of a revolutionary technology movement
- Collaborate with innovative, out-of-the-(Brain) box thinkers in a fast-paced environment
- Work with amazing people who truly have a passion in the work they do

At** BrainBox AI**, we are committed to providing an inclusive work environment. We value the diversity of our team and we strongly believe in the power of people. We foster a safe space for our employees to thrive regardless of race, ethnicity, gender, gender identity, sexual orientation, age, and religion.

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