Bilingual Implementation Specialist

3 weeks ago

Montréal, Canada Volante Software Inc. Full time

Volanté is an Enterprise SaaS Point-of-Sale company that prides itself on developing leading-edge hospitality. For the past two years, we have made Deloitte's Fast50 and Fast500 lists, in addition to Growth500's list of fastest growing companies in Canada. With a never-ending thirst for innovation and an increased workload, we're calling on top tech talent to join the family_
- The Implementation Specialist is a hybrid role, where you'll be supporting our configurations projects as well as deployment of Volante's systems for new clients. On the Configurations side of things, you'll be working on our in-house projects and build out tailored POS solutions for Volanté clients. On the other hand, Deployment means you'll be on the go and traveling to our new client sites across the Canada/U.S to install our POS/hardware, while providing technical support and training to clients during the install. If you have a passion for technology, travelling, and have strong organizational and time management skills, with previous troubleshooting experience, then we want to hear from you_

**What You'll Be Doing**:

- Hardware/software installation of our Point-of-Sale (POS) software for new clients of Volante
- Provide clients with technical support on site
- Complete all necessary project documentation accurately
- Conduct client-training on site as needed
- Perform software and hardware troubleshooting as needed
- Collaborate with our Projects team to build a customized POS solution to meet our clients' business needs and goals
- Assist our Install team remotely with operational issues and change requests

**What We're Looking For**:

- Completed post-secondary education or higher, preferably in IT or a related field
- Bilingual in English and French is required
- Must be eligible to travel within the US and to Canada
- Ability to prioritize tasks and work with mínimal supervision
- Excellent customer service orientation - always put the client first
- Excellent communication skills - both in verbal and written correspondence
- Ability to work flexible/changing hours
- A valid Driver's License
- Some networking experience would be an asset
- Experience with point of Sale (POS) is a definite asset
- 1+ years experience working with Linux and Windows operating systems
- 1+ years experience working with SQL and relational databases
- An aptitude for data analysis and interpretation
- Hardware troubleshooting experience is preferred
- Bash/Powershell experience is an asset
- Ability to handle multiple projects and deadlines simultaneously

**What You'll Get Out Of It**:

- Work with some awesome, fun-loving, and diverse people
- Career Growth - Goal-setting and open discussions on how Volanté can help you achieve your goals
- Meaning out of your work - Everyone's contributions are critical to our growth and success

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