Logistics Representative

2 weeks ago

Montréal, Canada MSC - Mediterranean Shipping Company Full time

Company Description

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

**Job Description**:
Customer experience is a cornerstone of MSC globally. We aim to provide a top tier service and support our clients to achieve their shipping objectives. The Logistics Service functions is a real time support to ensure our clients maintain fluidity within the network while importing and exporting their product.

**Key Accountabilities**
- Oversee the communication channels into MSC Logistics to ensure a timely response.
- Support client requests with real time actions.
- Coordination with key partners on delivering solutions.
- Coordination with internal and external stakeholders to pro-actively manage expectations.
- Follow up with Network Planning team and vendors weekly plans.
- Engage in projects and processes to support inventory levels and network fluidity.
- Communicates proactively with internal and external stakeholders of potential issues.
- Identify, present, and materialize improvements for overall department efficiency, processes, cost structure and systems.
- Monitor and Track EDI Quality of all partners.
- Weekly & Monthly reporting
- Monitoring Vendor performance against set KPIs
- To find process improvement and/or potential cost savings on day-to-day activities

**Qualifications**:
All MSC Canada employees are expected to exhibit the **MSC Values** while exhibiting true customer centricity in all interactions with colleagues and customers alike.
- Experience in Logistics (Intermodal - Asset/Inventory Management) 1-2 years’ experience
- Experience that involves Logistics or Supply chain. Min experience of 1 year in the industry
- Experience in managing containerized cargo movement, min experience of 1 year
- Ability to work under pressure, creativity and proactiveness.
- Efficient in performing tasks and absorbing knowledge and processes quickly
- Optimization and analytical skills
- Process oriented
- Proactive nature
- Creative solutions, outside of the box thinker
- Computer Skills: Excel (advanced), Power BI and Access (an asset)
- Strong communication skills; English (advanced), French an asset

Additional Information

Great people who work hard and look out for each other because we’re a team—it’s that simple

Just to name a few of our perks:

- Flexible health and dental benefits coverage (for all permanent full-time roles).
- RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
- Tailored training program opportunities for employee development.
- Employee mentorship, leadership, and assistance opportunities.
- Employee referral incentive program.
- Community Involvement.
- Gym facility.
- Health & Wellness Program.

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