Master Control Operator

2 weeks ago

Toronto, Canada Corus Entertainment Full time

Corus is a driving force in the media industry with a diverse portfolio of strong brands that entertain and inform audiences through great storytelling and compelling content, reaching millions of people around the world every day.
Our culture and our people are what make us, US.
**We have a passion to connect with the world around us**: to express, to share, to be part of people's lives. Our award-winning culture is an expression of who we are, what we do, and how we thrive. Our values describe our culture in action. They outline how we achieve our goals, work together, engage with partners, and interact in our communities. At Corus, we Win Together, Think Beyond, Make it Happen, Learn Every Day and Show We Care.
Ready to join US?
**Division**: Technology
**Work Status**: Casual
**Location**: Toronto, Ontario
**About the Role**:
Reporting to the Manager, Master Control, the Master Control Operator is part of a team responsible for monitoring and operating broadcast equipment and technologies to execute scheduled live and pre-recorded programs, commercials, and promos for all networks originating from Corus. Operators use a unique skillset to ensure revenue protection and viewer satisfaction. The team works extensively with various internal departments and external clients, maintaining a high level of customer service while meeting strict deadlines in a 24/7/365 broadcasting environment.
**You will contribute by**:

- Monitoring the quality and signal integrity of all networks originating from Corus
- Operational execution of live and server-based program content, commercials and promos, and any last-minute schedule changes associated with the aforementioned
- Ensuring Accessibility conditions of license are met for all networks originating from Corus
- Conducting advanced and periodic monitoring checks and taking corrective actions to ensure regulatory compliance and a positive viewer experience
- Protecting revenue for paid advertisements, lower/vertical thirds, infomercials, etc.
- Reporting, documenting and escalating all issues related to playout
- Participating in training programs for any relevant equipment and workflow changes related to Master Control
- Participating in and contributing to team-based projects to reach a departmental objective
- Following existing departmental procedures, workflows, and documentation
- Liaising with and properly escalating information to internal teams and external clients to mitigate and resolve technical issues to ensure a seamless, uninterrupted viewing experience
- Staying current with equipment, workflows and procedural changes required to perform tasks
- Providing playout execution and support in a 24/7/365 broadcasting environment for all networks originating from Corus

**Skills and Experience you will bring**:

- Diploma or degree in broadcasting, communications, media or other technology fields or equivalent experience
- Previous experience with Mediator media asset management system and Playtime broadcast automation
- Understanding of file-based workflows and server-based technology
- Understanding of video codecs, formats and standards, aspect ratios, multi-channel audio configurations (2.0, 5.1, DV), and closed captioning
- Must be adaptable, able to multi-task and work with acute attention to detail
- Communicate in a positive, friendly manner and with a customer service approach
- Able to work a flexible schedule that may include evenings, overnights and weekends
- Fluency in French, Spanish and Italian is an asset

**Application Deadline**: November 21st, 2024
Every day, we work hard to become an even more diverse, equitable and inclusive workplace that supports the well-being of our people and makes a positive difference in our communities. Want to learn more? Have a look at our Diversity, Equity and Inclusion Action Plan and Sustainability Report for more information on our approach to People, Planet and Responsibility.
We want our workforce to reflect the full diversity of communities across Canada.
- No phone calls please. Only those selected for an interview will be contacted.

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