Account Manager
2 weeks ago
**Rodmell & Company Inc.**
550 Bayview Avenue, Suite 503
Toronto, ON, Canada, M4W 3X8
**T**: 416.520.2827
**ACCOUNT MANAGER**
BRAND ESSENCE
Ownership.
PERSONA NARRATIVE
You start each day excited to take on the day’s challenges and are ready to
prioritize the day and support your team. You’re a master at juggling multiple
projects and tasks with great attention to detail and planning/organizational skills,
all of which build the foundation for success. As the key liaison for our clients, your
communication and interpersonal skills are exceptional. You listen with the intent to
understand and know that trust is the most essential ingredient in effective client
relations. It's the foundational principle that builds rapport and holds all
relationships. Your curious nature keeps you current on industry trends to
meaningfully contribute and understand your clients and their needs. Your
confidence and knack for narrative make you the go-to-expert and your peers
and clients know that you will always deliver on your commitment.
JOB SUMMARY
Reporting to the Group Account Director** **and working collaboratively with other
team members, you will be responsible for maintaining relationships with key clients
while owning and being accountable for a broad range of project work and
internal functions.
The Account Manager provides overall day-to-day client service and account
management tasks to ensure the effective execution of assigned projects, ranging
from but not limited to, strategy, retail environmental, communications, graphics,
packaging, and marketing design.
- RESPONSIBILITIES- Act as Account Lead working with senior team members to understand client
business/marketing objectives and key target audiences for interactive
communication. The Account Manager effectively owns the researching,
briefing, planning, and tracking process.
- Participates in development of strategic client proposals, convergent planning
sessions and potentially in succeeding strategy development.
- Manages all client deliverables and is responsible for administering and
coordinating comprehensive client project plans, timelines, and
workflow/budget tracking on an ongoing basis.
- Conducts desktop, topline research for strategic initiatives and provides insights
to help inform recommendations.
- Participates in interpretation of insights and documents the final analysis of
- results.- Activates, monitors, and assesses Studio team and Freelance support progress.
- Conducts project deliverables QA - proofing and verification.
- Hosts and organizes ongoing project meetings with key internal and/or external
- stakeholders to advance project deliverables.- Takes and circulates notes from internal and client meetings as required.
- Coordination of budget tracking, billing, and invoicing process for all client
- projects.- Support with client and industry intelligence gathering on an ongoing basis.
- Maintains close contact with suppliers/fabricators and convergent teams
throughout the execution process and communication lines open to ensure
that the project vision is realized, and client expectations are met.
- SKILLS AND EXPERIENCE- 4-6 years’ experience in Client Services in an Agency environment.
- A University or College degree.
- Knowledge and experience in retail industry an asset.
- Online Marketing/Communications experience, including social media an
- asset.- Ability to demonstrate teamwork and effective leadership skills.
- Ability to lead and manage client relationships at senior and junior levels.
- Excellent communication skills. The ability to work seamlessly with clients and
- build client relationships is critical.- Strong interpersonal skills, an ability to deal effectively with people at all levels
- of responsibility, a team builder and participant.- Trusted to work independently on projects in a fast-paced environment.
- A personality and attitude suited to an intense, dynamic, fun, open work
- environment.- Technically proficient with Microsoft Outlook, Excel, PowerPoint, Teams, Project
- (or similar) and Word.- Demonstration of exceptional presentation (PowerPoint) and writing skills.
- Proficiency with project/task management systems such as Wrike or Microsoft
Planner.
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