Information Technology Assistant

4 days ago


Greater Sudbury, Canada Gold Leaf Financial Group Inc. Full time

**Job Brief**:
Gold Leaf's I.T. Support Assistant is responsible for providing technical support and assistance to the organization. The Information Technology Assistant will work closely with our employees to ensure that their technology needs are met in a timely and efficient manner. They will also maintain and update our hardware, software, and network systems. They will also play a crucial role in data analysis to improve the operations.

**Responsibilities**
- Provide technical support and assistance for all divisions
- Install, configure, and maintain hardware, software, and network systems
- Troubleshoot and resolve technical issues reported
- Ensure that team members' technology needs are met in a timely and efficient manner
- Ensure that systems are up-to-date and secure
- Develop and deliver training programs to employees on the use of technology systems
- Stay up-to-date with changes in technology and ensure the team is informed of any relevant updates
- Establish and maintain strong relationships with employees and act as a trusted advisor on technology matters
- Responsible for the information technology onboarding of new employees
- Manage I.T inventory systems
- Communicate complex data insights effectively to stakeholders
- Monitor and maintain our network infrastructure and cloud servers to ensure reliability, security, and performance

**Skills/Qualifications**:

- Bachelor's degree in Information Technology, Computer Science, or a related field
- At least 2 years of experience in a technical support role, with a focus on hardware, software, and network systems or a similar user experience role
- Strong knowledge of hardware, software, and network systems
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills

Pay: $40,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- IT support: 1 year (preferred)

**Location**:

- Greater Sudbury, ON P3E 5G9 (required)

Work Location: In person



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