Service Advisor

3 months ago


Thunder Bay, Canada Mileage Auto Plus Full time

Greets patrons
- Inquires as to reason for customer visit
- Takes detailed notes with regard to customer’s vehicle issues
- Asks follow up questions as necessary
- Enters customer’s personal information in dealership database
- Draws up work order with specific details
- Assigns vehicle inspection to mechanic
- Acts as liaison between customer and vehicle technician
- Provides cost estimates
- Imparts information to customer regarding the work provided by the mechanic
- Answers customer questions regarding condition of the vehicle, wait time, and cost
- Explains terminology and the nature of work completed to customer
- Prints out billing statements
- Explains billing details to customer
- Processes customer payments
- Maintains logs of vehicle work completed
- Answers service area phones and schedules appointments

**Business Equipment and Computer Applications**
- MS Excel
- MS Word
- Database software
- MS Outlook

**Work Conditions and Physical Capabilities**
- Fast-paced environment
- Work under pressure
- Attention to detail

**Personal Suitability**
- Effective interpersonal skills
- Flexibility
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Reliability
- Organized
- Punctuality

Work Remotely
- No

Pay: $20.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- service advisor: 1 year (preferred)
- customer service: 1 year (preferred)
- Automotive: 1 year (preferred)

Licence/Certification:

- Drivers G License (required)

Work Location: In person


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