![Dexter Distribution Group Canada](https://media.trabajo.org/img/noimg.jpg)
Inside Sales Representative
1 week ago
Dexter Distribution Group Canada
150 Adams Blvd, Brantford, ON, N2S 7V2
A leader in trailer parts and the largest distributor in North America, Dexter Distribution Group, a subsidiary of the international DexKo Global Company, distributes trailer parts and accessories through over 50 company-owned distribution locations. Through company-owned distribution, Dexter excels in offering customers the best value by delivering the trailer parts you need, when you need them.
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**WHAT WE OFFER**
- Permanent position, full-time ;
- Daytime working hours Monday to Friday from 8:00 to 17:00 ;
- Annual salary commensurate with experience and skills ;
- Group insurance paid 75% by employer (medical, dental, vision, travel, life and long-term disability) ;
- RRSP with employer contribution of up to 4% ;
- Annual vacation and sick days ;
- Employee assistance program ;
- Opportunity for advancement ;
- Training and development activities ;
- Company events.
**DUTIES AND RESPONSIBILITIES**
- Answer incoming phone calls in a timely manner ;
- Enter customer orders, suggest purchase of additional products and provide technical assistance to customers if needed ;
- Research customer complaints and answer questions ;
- Consult with management for instructions to resolve complaints within 24 hours ;
- Make weekly calls to customers to take orders for scheduled deliveries ;
- Recommend additional products that may be needed to complete the order and additional items that are needed ;
- Develop product knowledge to be able to specify and recommend products to customers ;
- Participate in the weekly branch sales meeting ;
- Communicates market information to the Customer Service Team and Branch Manager ;
- Other related duties may be assigned to meet the needs of the business.
**QUALIFICATIONS / REQUIREMENTS**
- Sales experience (required);
- Computer skills (required) ;
- Knowledge of trailer parts or industrial parts distribution (asset);
- Autonomous and attentive to detail;
- Problem-solving ability and excellent customer service skills ;
- Anticipate and identify customer needs;
- Must be reliable, responsible and have good judgment ;
- Ability to work independently with little direct supervision ;
- Strong organizational skills;
- Professionalism towards colleagues, customers and suppliers;
- Good communication and interpersonal skills.
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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