Program Services Caseworker- Drop in Worker

5 months ago

Newmarket, Canada The Salvation Army York Housing & Support Services- Belinda's Place Full time

**Position Purpose summary**:
The Program Services Caseworker - Drop in will work within the Drop in Center. Provide Residential, Transition as well as outreach clients with encouragement and access to wrap around supports that ultimately lead to getting housed and staying housed. Supports and assists homeless and street-involved clients who access Belinda’s Place Drop-in Center.

**ACCOUNTABILITIES**:
**Program**
- Promote a comfortable and safe environment (i.e. the Drop-In Center) where street-involved
- clients feel engaged and involved in healthy activities
- Facilitate orientation for Clients by taking basic, required information, provide any requested information, orient Clients to Drop In regulations and schedules
- Ensure client information is recorded in appropriate places
- Provide access to meals for outreach clients.
- Provide access to shower, toiletries and towel to outreach clients
- Facilitate commencement of RRTIP for outreach clients
- Assist with supervision of clients
- Perform all necessary Clerical duties for Client documentation, including Drop In Services Forms, computer entries, Log Book entries, toiletries, towel & other required forms.
- Data entry of all required data fields in HIFIS.
- Report any safety issues that arise in the Drop-in to the Program Services Coordinator
- Build trusting relationships with clients who access services
- Ensure that all clients who access the Drop-In Centre are aware of Belinda’s Place’s available services, referring to the appropriate department/staff when necessary
- Follow up on what clients have asked for in a timely manner
- Link participants’ with housing, health and social services/supports (internal and

external referrals)
- Provide crisis counselling and one-on-one support/brief intervention
- Provide advocacy where required
- Case management with other Belinda’s Place staff
- Compile and maintain relevant referral sources and pertinent programs that

benefit clients participants
- Compile and maintain relevant contacts within the systems and those who can
- help support clients navigate the systems to ensure efficient and effective

advocacy efforts
- Gather and present program statistics and other pertinent information in monthly and annual reports
- Ensure all donations received are recorded according to policy
- Ensure that all telephone calls are recorded according to policy
- Enforce Agency Rules and Expectations consistently
- Ensure all Taxi Vouchers Transit Tickets are completed and recorded according to policy

Provide high-needs (low-functioning) clients with extra individual informal counselling; as some clients need continuous support and one-to-one attention to avoid being a disruption to the general population of the shelter.
- Organize clubs and groups within the shelter to increase critical thinking; encouraging clients to get involved within the community and take civic action.
- Make sure that the Drop-In Centre is clean and orderly and that all computers and lights are shut off at the end of every day
- Conduct Drop in Facility Security/Safety and Maintenance Checks on a regular basis according to policy
- Record all physical facility/building problems in Maintenance Request Binder
- Inform Business Manager/Housekeeping staff of any parts of the Drop-In Centre and/or the basement that require attention with regards to cleaning or organization
- Other duties as assigned by Program Director

**Service Responsibilities**
- Promote positive and supportive attitudes toward clients who are experiencing or at risk of homelessness
- Promote programs and activities that empower clients to work towards their goals
- Act as an advocate and be a positive role model for clients in the community
- Develop effective working relationships and partnerships with community members, representatives of other departments, agencies and co-workers
- Represent the Salvation Army and the clients we serve at community meetings
- Perform any other related duties as requested by Executive Director

**Organizational Responsibilities**
- Adhere to standards that are consistent with the values & philosophy of The Salvation Army, Residential Services and the Regional Municipality of York.
- Participate fully and constructively in staff meetings and in service training
- Engage in formal evaluation sessions with Program Director at 3 month during first year of employment and annually thereafter
- Read and follow the Policy & Procedures Manual and the Employees Handbook
- Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army Sutton Clients Shelter and Belinda’s Place.
- Become familiar with the provision of the position description & operations manual, which will be provided for each job position
- As required and is applicable, make suggestions that will improve efficiency, working conditions or procedures to Executive director ; and represent the Organization in a professional manner

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