Bilingual Service Coordinator

7 months ago

Pickering, Canada Pattison Sign Group Full time

Pattison Sign Group is a highly successful, North American Company growing organically and through ongoing acquisitions. It is one of the world’s largest sign and physical branding element companies, with eight (8) manufacturing facilities, five (5) sales and operations offices and over 1000 employees across North America. In addition to the Pattison Sign Group brand, the following respected brands are part of the PSG family: Teksign, Provincial Sign Systems, Bestworth Rommel, DEX powered by PSG, FBC and Chandler Signs.

The company is dedicated to absolute customer satisfaction and ultimate quality in its products and services. The culture of the company is focused on performance and accountability and supports employee empowerment and development.

The company operates independently within The Jim Pattison Group, head quartered in Vancouver, and comprised of over 605 locations worldwide. The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export, and financial industries. With sales of over $15 billion in 2022 and more than 49,500 employees, the Jim Pattison Group is the second-largest private company in Canada.

**OVERVIEW**

The **Bilingual Service Coordinator (BSC) **is a national role and part of the Operations business function, reporting to the Team Leader, Service.

A critical part of the role is technical sign knowledge, Epicor capabilities and building existing and new relationships with partners/suppliers.

Of equal importance are the principles of providing an enhanced customer experience, consistent/clear communications, and timely escalation of potential issues/roadblocks to the Team and/or Manager Service.

The **BSC’**s goal is to consult, troubleshoot and execute successful delivery of post installation services to PSG’s customers. This role is deadline driven and requires consistent follow up and management of call logs.

**KEY RESPONSIBILITIES**
- Serve as an internal strategic partner and customer service ambassador.
- Provide an enhanced customer experience by managing incoming calls with a professional demeanor and process requests in a timely and efficient manner.
- Learn and perform transactions in Pattison Sign Group’s ERP system (service module) to update, track and maintain customer data.
- Be proactive with clear and consistent communication updates from both an internal and external perspective, while being responsible for timely execution of calls/work.
- Initiate and follow up with subcontractors to coordinate on site work, completion, and verification.
- Interact with general contractors and other site contact to verify installation times and access.
- Manage in-coming calls as well as set priorities to meet customer expectations.

**QUALIFICATIONS & COMPETENCIES**
- Bilingual - English & French is required
- Business administration experience or 2-5 years’ experience in a call center environment is an asset.
- Strong familiarity with sign products and service is helpful.
- Positive and engaging attitude with a sense of professionalism, patience, and commitment to service.
- Proficient in communication skills (written and verbal) with ability to adapt communication depending on the audience receiving the message.
- Aptitude to identify/communicate potential roadblocks/challenges from a system, service or process perspective and offer solutions/recommendations to improve as needed.
- Proven ability to analyze & define a problem, evaluate alternatives and propose an effective solution.
- Organization capability with attention to detail, multi-tasking skills and proven expertise on time management and collaboration.
- Excellent skills in developing and fostering effective professional relationships with internal and external stakeholders.
- Ability to recognize change is constant as it relates to daily business activities, resources, customer requirements and communication methods. Adapting approaches of resilience to manage these changes are necessary in this position.
- Knowledge of Microsoft Office suite & Epicor

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 2 years (preferred)

**Language**:

- French (required)

Ability to Commute:

- Pickering, ON L1W 3R7 (required)

Work Location: In person

  • Bilingual Service Coordinator

    7 months ago

    Pickering, Canada Pattison Sign Group Full time

    **ABOUT US** Pattison Sign Group is a highly successful, North American Company growing organically and through ongoing acquisitions. It is one of the world’s largest sign and physical branding element companies, with eight (8) manufacturing facilities, five (5) sales and operations offices and over 1000 employees across North America. In addition to the...

  • Professional Bilingual Legal Coordinator

    5 days ago

    Pickering, Ontario, Canada goeasy Ltd Full time

    About Us:">As a publicly-traded company on the TSX with over 4000% shareholder return since 2001, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. Our mission is to provide fast, reliable, and affordable financing options for various sectors.">Our Subsidiary:">LendCare Capital...

  • Bilingual French/english Office

    2 weeks ago

    Pickering, Canada Burgham Sales Ltd Full time

    **Bilingual French/English Office & Customer Service Representative** **Job Summary** Full Time, Monday-Friday 8 AM to 4:30 PM Some overtime as required **Responsibilities and Duties** - French correspondence and communication - Data Entry - Customer service - Answering the phone - Reporting - Other general office duties **Qualifications and Skills** -...

  • Temp Customer Service Coordinator

    4 weeks ago

    Pickering, Canada Hubbell Incorporated Full time

    **Date**:Dec 17, 2024 **Location**: Pickering, CA, L1W 1Z8 **Company**:Hubbell Incorporated **Job Overview**: - We are well established in Canada and currently seeking a top performing Temporary Customer Service Coordinator to join us in growing our Canadian presence. Responsible for all aspect of the Ship and Debit program for Hubbell Canada’s...

  • Support Services Coordinator

    3 months ago

    Pickering, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals is seeking a Support Services Coordinator to join our team. In this role, you will provide essential care to clients, enhancing their quality of life and promoting independence.Responsibilities:Assist clients with daily living activities, including personal hygiene, dressing, and mobility.Provide support with medication administration and...

  • Service Appointment Coordinator

    7 months ago

    Pickering, Canada Formula Ford Lincoln Full time

    International Auto Group (IAG) boasts seven dealerships across the GTA which encompasses 10 legendary brands. Formula Ford Lincoln is seeking an enthusiastic, confident, positive, self-motivated team member who is looking to embark on an exciting career with us as a Service Appointment Coordinator. **Location**:940 Kingston Rd, Pickering, ON ON...

  • Marketing Services Coordinator

    2 days ago

    Pickering, Canada Lenbook Group of Companies Full time

    As we continue to build global presence for our brands, we are in the market for a collaborative and organized Marketing Services Coordinator, who will be the main liaison between the international marketing department and our network of global distributors for our residential and commercial audio business lines. **Responsibilities**: This role is perfect...

  • Bilingual Business Development Coordinator

    7 months ago

    Pickering, Canada Lenbook Group of Companies Full time

    **BUSINESS DEVELOPMENT COORDINATOR** Lenbrook isn’t just another job — it’s a career. For nearly 50 years we’ve been a leader in high-end audio and distributor of specialty consumer brands. Lenbrook Americas is the North American distributor for premium audio brands NAD, Bluesound, PSB, DALI and Tivoli. Lenbrook believes in rewarding outstanding...

  • Bilingual Construction Contract Administrator

    7 days ago

    Pickering, Canada R.J. BURNSIDE & ASSOCIATES LIMITED Full time

    R.J. Burnside & Associates Limited is currently seeking a Bilingual French/English Construction Contract Administrator/Field Inspector (CA) with 7 to 10 years of civil construction administration and field review experience to join the Commercial Development Group. This role will primarily be remote with travel within Canada required (primarily...

  • Bilingual (En/fr) Paralegal

    4 weeks ago

    Pickering, Canada goeasy Full time

    If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! **Certified as a Great Place to Work®,** recognized as **Canada’s Most Admired Corporate Cultures**, the **GTA's Top 100 Employers**, one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces** - we want the best and...

  • Resident Services Coordinator

    5 months ago

    Pickering, Canada Amica Senior Lifestyles Full time

    Job Description: **RESIDENT SERVICES COORDINATOR** **_ Amica Pickering_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized...

  • Vehicle Remarketing Services Specialist

    3 weeks ago

    Pickering, Canada VW Credit Canada Inc Full time

    As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc. Audi Finance and Volkswagen Finance offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our...

  • Vehicle Remarketing Services Specialist

    5 days ago

    Pickering, Canada VW Credit Canada Inc Full time

    As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc. Audi Finance and Volkswagen Finance offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our...

  • Customer Service Coordinator

    7 months ago

    Pickering, Canada The Case for Wine Full time

    **Who We Are**: The Case for Wine is one of the fastest growing Wine Agencies in the province of Ontario. Based in Pickering we have been importing quality artisanal wine for over 20 years. **The Job**: **_Customer Service Coordinator _** The Case for Wine needs someone to manage our busy order desk! Servicing both restaurants and private clients you will...

  • Customer Service Coordinator

    4 months ago

    Pickering, Canada The Case for Wine Full time

    **Who We Are**: The Case for Wine is one of the fastest growing Wine Agencies in the province of Ontario. Based in Pickering we have been importing quality artisanal wine for over 20 years. **The Job**: **_Customer Service Coordinator _** The Case for Wine needs someone to manage our busy order desk! Servicing both restaurants and private clients you will...

  • Bilingual Customer Support Specialist

    7 months ago

    Pickering, Canada goeasy Full time

    If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! **Certified as a Great Place to Work®,** recognized as **Canada’s Most Admired Corporate Cultures**, the **GTA's Top 100 Employers**, one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces** - we want the best and...

  • Customer Service Sales Coordinator-4 Days with 5

    1 week ago

    Pickering, Canada Prenco Progress and Engineering Full time

    The Customer Service and Sales Coordinator works with the sales representatives. Primary functions include supporting sales representatives, coordinating sales activities, and maintaining excellent customer relationships. Additionally, ensuring order satisfaction, managing EDI Transactions, updating, and developing online sales accounts, coordinating with...

  • Project Coordinator

    21 hours ago

    Pickering, Canada Holmes & Brakel Full time

    Since 1975, Holmes + Brakel has been delivering unparalleled services in the furniture industry. Specializing in offices and workplaces, we offer a full suite of services that encompasses design, sourcing, and installation. Our success would not be possible without our unwavering customer focus; as a family business, we have been able to maintain that focus...

  • Care Coordinator

    2 months ago

    Pickering, Canada Community Care Durham Full time

    **Care Coordinator** **(Full-Time)** At Community Care Durham, coordinated networks of volunteers and inter-professional staff, working out of integrated community hubs and other locations, strive to enrich the well-being and quality of life for people who choose to live at home. As the largest community support services agency in Durham Region, CCD...

  • Bilingual Legal Administrative Assistant

    2 weeks ago

    Pickering, Canada goeasy Full time

    If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! **Certified as a Great Place to Work®,** recognized as **Canada’s Most Admired Corporate Cultures**, the **GTA's Top 100 Employers**, one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces** - we want the best and...