Vehicle Remarketing Services Specialist

5 days ago

Pickering, Canada VW Credit Canada Inc Full time

As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc. Audi Finance and Volkswagen Finance offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our Customers.

Additionally, we provide commercial financing products to Audi and Volkswagen Dealers to support expanding dealership capabilities and enhancing overall operations.

To support the NAR (North American Region) Remarketing Department in all vehicle remarketing aspects of dealer relations, dealer online sales, and the dealer service loaner and other programs. This role will utilize thorough knowledge of lease end policies concerning vehicle inspections, customer end of term processes, dealer sales and arbitrations, and dealer service loaners. This role will play a critical component with identifying trends and opportunities to increase process efficiencies for NAR Remarketing, dealerships, as well as vendors.

Job Responsibilities

**Direct Channel Monitoring and Support**
- Identify trends and opportunities when vehicles move through online lifecycle (seller removed, hold awaiting location, ungrounded reporting, mileage discrepancy, payout quoting)
- Responsible for managing payoff shortage queue
- Payment methods and site access
- Remarketing program level inquiries
- Incentive payouts
- Lease Pull-Ahead Programs
- Pricing, Title, and Ownership inquiries
- Transportation inquiries
- Dealer Service Loaner inquiries

**Dealer Phone Calls and Field Support**
- Follow up with dealers on vehicles that have not been grounded within three business days. Identify trends and work with field personnel and dealership to ensure process is understood and followed.
- Manage phone calls related to AudiDirect, Audi Pre-Owned Direct, Volkswagen Pre-Owned Direct and VolkswagenDirect usage and purchase inquiries:

- Payment methods and site access
- Audi Certified Excellence and VW Affinity level inquiries
- VW and Audi CPO bonus payouts
- Lease Pull-Ahead Programs and Continuations
- Pricing and title inquiries
- Transportation inquiries
- Dealer Service Loaner inquiries
- Generate accurate manual dealer payoff quotes as requested by Franchise and Non-Franchise dealers and follow-up on dealer payoff shortages as necessary.

**Administer Vehicle Remarketing Service Products**
- Administer the completion of client agreements
- Manage the inventory assignment and pricing process
- Oversee adherence to SLAs under the Remarketing Services Products
- Client Payments
- Client Inventory
- Vendor Accountability (Technology and Product Delivery Fulfillment)

Qualifications - External

**Experience**:

- 2-4 years customer and dealer contact experience
- 2-4 years Remarketing Lease End related experience (preferred)

**Education**:

- College Diploma
- Bachelors degree in Business (preferred)

**Skills**:

- Communication skills
- Problem solving skills
- Analytical skills
- Conceptual thinking skills
- Computer savvy
- Integration - joining people, processes or systems
- Influencing and negotiation skills

Specialized skills:

- Fluently bilingual in French/English: written, spoken
- Strong Verbal and Written Communications skills
- Strong professional and interpersonal skills
- Positive attitude and team player
- Highly motivated, able to work independently with mínimal direction; self-starter
- Consumer or automotive financing knowledge and sound understanding of dealership operations
- Exceptional computer skills, Excel, Word, Power Point, Point, Access, and Oracle
- Able to work overtime and/or flexible hours

Work Flexibility:

- Ability to work Monday - Friday between 8:00am - 8:00pm and Saturday (occasional) 11:00am - 3:00pm
- This position is hybrid

VW Credit Canada, Inc. (also operating under Audi Finance and Volkswagen Finance) is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, state or local laws.

VW Credit Canada, Inc. (also operating under Audi Finance and Volkswagen Finance) is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Education**:

- DCS / DEC (required)

  • Remarketing Coordinator

    5 days ago

    Pickering, Canada goeasy Full time

    If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! **Certified as a Great Place to Work®,** recognized as **Canada’s Most Admired Corporate Cultures**, the **GTA's Top 100 Employers**, one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces** - we want the best and...

  • Remarketing Coordinator

    1 day ago

    Pickering, Canada goeasy Full time

    If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! **Certified as a Great Place to Work®,** recognized as **Canada’s Most Admired Corporate Cultures**, the **GTA's Top 100 Employers**, one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces** - we want the best and...

  • Administrative Assistant, Auto Remarketing

    5 months ago

    Pickering, Canada goeasy Full time

    If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! **Certified as a Great Place to Work®,** recognized as **Canada’s Most Admired Corporate Cultures**, the **GTA's Top 100 Employers**, one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces** - we want the best and...

  • New Vehicle Specialist

    4 weeks ago

    Pickering, Canada Sport Driving Canada Full time

    **Join Our Team!** Sport Driving Canada is currently seeking a full-time New Vehicle Delivery Specialist to join our client’s team at the Porsche Experience Centre Toronto (PEC). We are proud to support Porsche Canada, a leader in the luxury automobile industry known for its innovation and performance. Our commitment is to provide exceptional driving...

  • New Vehicle Specialist

    1 month ago

    Pickering, Canada Sport Driving Canada Full time

    **Join Our Team!** Sport Driving Canada is currently seeking a full-time New Vehicle Delivery Specialist to join our client’s team at the Porsche Experience Centre Toronto (PEC). We are proud to support Porsche Canada, a leader in the luxury automobile industry known for its innovation and performance. Our commitment is to provide exceptional driving...

  • Vehicle Logistics

    3 weeks ago

    Pickering, Canada Sport Driving Canada Full time

    **Join Our Team!** Sport Driving Canada is currently seeking a full-time Vehicle Logistics & Detailing to join our client’s team at the Porsche Experience Centre Toronto (PEC). We are proud to support Porsche Canada, a leader in the luxury automobile industry known for its innovation and performance. Our commitment is to provide exceptional driving...

  • Automotive Service Mechanic

    3 weeks ago

    Pickering, Ontario, Canada Euro Auto Service Inc Full time

    At Euro Auto Service Inc, we are seeking an experienced Automotive Service Mechanic to join our team. The successful candidate will be responsible for diagnosing, repairing, and maintaining a wide range of vehicles.About the JobThis is a full-time opportunity with a competitive hourly rate of $32.50-$42.50, depending on experience. Overtime pay is also...

  • Recovery Coordinator

    5 days ago

    Pickering, Canada goeasy Full time

    If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! **Certified as a Great Place to Work®,** recognized as **Canada’s Most Admired Corporate Cultures**, the **GTA's Top 100 Employers**, one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces** - we want the best and...

  • Regional Delivery Specialist

    2 months ago

    Pickering, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    beBee Professionals is seeking a Regional Delivery Specialist to transport goods efficiently and safely across regional routes. The ideal candidate will ensure timely deliveries, maintain vehicle condition, and adhere to traffic regulations.Key Responsibilities:Operate a truck to transport goods safely and efficiently.Perform regular vehicle inspections and...

  • Driver (Medical) - Company Provided Vehicle

    3 days ago

    Pickering, Canada Autolux Ltd Rapid City Transport Full time

    Are you a customer-focused, empathetic, compassionate person and enjoying helping others? Are you flexible, adaptable, and able to follow directions? Does working behind the wheel of a company provided vehicle sound good to you? **About Us** - AutoLux Ltd. o/a Rapid City Transportation_ has been specializing in non-emergency medical transportation...

  • Driver (Medical) - Company Provided Vehicle

    1 month ago

    Pickering, Canada Autolux Ltd Rapid City Transport Full time

    Are you a customer-focused, empathetic, compassionate person and enjoy helping others? - Are you flexible, adaptable, and able to follow directions? - Does working behind the wheel of a company provided vehicle sound good to you? **_ **About Us** - Rapid City Transportation_ _o/b Autolux Ltd_._ has been specializing in non-emergency medical transportation...

  • Driver (Medical) - Company Provided Vehicle

    7 months ago

    Pickering, Canada Autolux Ltd Rapid City Transport Full time

    -Are you a customer-focused, empathetic, compassionate person and enjoy helping others? Are you flexible, adaptable, and able to follow directions? Does working behind the wheel of a company provided vehicle sound good to you? **About Us** - AutoLux Ltd. o/a Rapid City Transportation_ has been specializing in non-emergency medical transportation logistics...

  • Driver (Medical) - Company Provided Vehicle

    3 days ago

    Pickering, Canada Autolux Ltd Rapid City Transport Full time

    Are you a customer-focused, empathetic, compassionate person and enjoy helping others? Are you flexible, adaptable, and able to follow directions? Does working behind the wheel of a company provided vehicle sound good to you? **About Us** - AutoLux Ltd. o/a Rapid City Transportation_ has been specializing in non-emergency medical transportation logistics...

  • Professional Heavy Goods Transport Specialist

    1 month ago

    Pickering, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    Job OverviewWe are seeking an experienced Heavy Goods Transport Specialist to join our team at beBee Professionals in Pickering. As a key member of our logistics department, you will be responsible for transporting goods efficiently and safely across regional routes.Salary and BenefitsThis is a highly competitive role with a salary of $80,000 per annum, plus...

  • Greeter (Car and Vehicle)

    5 days ago

    Pickering, Canada Mr. Lube Full time

    **Job Overview**: Named one of Canada's Best Managed Companies & 10 Most Admired Corporate Cultures. Mr. Lube offers a fun work environment, competitive wages, and the best paid training and advancement program in the industry for our employees. **Greeter Role**: In this role, you’ll get to be the first impression of our customers! You must be able to...

  • Patient Services Specialist

    7 months ago

    Pickering, Canada FYidoctors Full time

    **FYidoctors** is seeking a **Full Time **Patient Services Specialist on a Permanent basis at our practice in **Pickering.** The Patient Services Specialist will be responsible for greeting patients, handling appointment paperwork, and assisting with eyewear retail. This team member will work a schedule of 30-40 hours per week, Mondays through...

  • Automotive Paint

    7 months ago

    Pickering, Canada NAPA Auto Parts Full time

    **Company Description** Be part of a community of authentic, proud and trusted people** At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; **we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to...

  • Clinical Care Specialist

    3 weeks ago

    Pickering, Ontario, Canada Bayshore HealthCare Full time

    Join Bayshore Healthcare as a Clinical Care SpecialistWe are seeking highly skilled and compassionate Registered Practical Nurses (RPNs)/Licensed Practical Nurses (LPNs) to join our team at Bayshore Healthcare. As a Clinical Care Specialist, you will play a critical role in delivering high-quality transitional healthcare services to our clients.About the...

  • Family Specialist Professional

    7 months ago

    Pickering, Canada Bridgeway Family Homes Part time $22 - $27

    Job Posting – Family  Specialist Professional  Bridgeway Support Services, a division of Bridgeway Family Homes, seeks highly skilled Child and Youth Care Practitioners to support families, children, youth and young adults who are experiencing a range of social, emotional, behavioural, and academic challenges through a goal-focused service in one of...

  • Customer Service Food Specialist

    1 month ago

    Pickering, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Food Specialist to join our team at beBee Professionals in Pickering.Key Responsibilities:Greet customers and take their orders efficiently, providing excellent customer service at the food counter.Prepare food items according to customer preferences, ensuring high-quality standards.Maintain cleanliness at the food...