Contract Administrator

2 weeks ago

Brampton, Canada ABB Full time

**Contract Administrator - Spare Parts**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB’s Electrification organization is responsible for the go-to-market strategy and generating profitable growth for the Electrification Business Area. Our 10,000 strong commercial team represents the portfolio of all Electrification Business Area Divisions in over 100 countries. Our unmatched domain expertise across key industry verticals and channels combined with our truly global footprint makes us able to deliver extraordinary business results, supporting our customers with solutions which address their current needs, whilst considering the future emerging trends such as Urbanization, Digitalization and Shift to Electricity and Sustainable Energy. Provide customers support (e.g. order assistance, payment-related assistance) in order to achieve target levels of service quality, operational efficiency and customer satisfaction. Processes orders by coordinating with Sales, Product Marketing, Logistics, Supply Chain and other internal teams to ensure customers receive accurate and timely delivery of products and acts as first point of contact for customer questions and orders. Supports sales team in pre-sales or after-sales service with resolution of customer issues/challenges. Effectively communicates with customer. Implements and maintains customer support processes.

**Your responsibilities**:

- Ensure customer satisfaction.
- Communicate with customer.
- Executes customer orders from order booking to payment.
- Ensures customer orders are executed and delivered on-time and per contractual requirements.
- Prepares purchase requisitions.
- Ensures that order documentation is complete, current and properly backed up.
- Accurately maintains backlog in terms of delivery dates and forecast. Participates in backlog review meetings.
- Create and maintain master data such as Material Master, Information Records, Source List.
- Supports inventory process.
- Work in collaboration with all team members such as Sales and Marketing, Receiving and Shipping, and Supply Chain.
- Effectively implements and leverages the use of existing tools and processes.
- Ensure key performance indicators (KPI’s) such as on-time delivery and quality are met through oversight. May be required to define improvement action plan to achieve KPI’s.
- Other duties as assigned by management.

**Your background**:

- Possess a Diploma or University degree in Business Administration or a related discipline.
- 5 years of experience.
- Knowledge of contractual, legal and commercial aspects.
- Excellent communication skills.
- Experience with SAP Business Management System (ERP).
- Knowledge and experience with Lean Six Sigma concepts.
- Strong organizational skills, proactive, results-oriented; tactful and diplomatic.
- Strong knowledge of Excel, Word, One Note, MS Project.
- Bilingual (English/French)

**Benefits**:

- Retirement plan
- Accident insurance
- Healthcare plan
- Wellbeing program

**More about us**:

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