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Medical Office Coordinator

2 months ago

Squamish, Canada Squamish Helping Hands Full time

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**Medical Office Coordinator - Primary Care Clinic**
**Status: Casual**

**Work Sites: Under One Roof**
**Shifts: Casual**

**Wage/Salary: Grid Level 12 $28.32**
**Posting Date: June 19, 2023**
**Closing Date: Until filled**

Under One Roof is a community hub that aims to build a sense of Wellness, Community, and Purpose for
people in Squamish. It’s more than just supportive housing, it’s a community food hub, a volunteer hub, a
wellness hub and a central access point for supports and services.

UOR gives us a shared and centralized location from which to provide all our food services to the
community. We will no longer be scattered throughout the community.

Our focus is on building capacity and creating vibrant centre for all. Under One Roof. We want to create a
safe and dignified grocery-story shopping experience for all, and de-stigmatize accessible food distribution.
Everyone has the right to healthy food.

Squamish Helping Hands and the Squamish Food Bank Society operate a collaborative, low-waste food hub
in an inclusive, socially just and caring environment. Activities are intended for the bounty and good of all.
The food hub is a place where people, food and partners are valued:

- Food is recovered, repurposed and shared;
- People are engaged and encouraged to build personal capacity and independence; and
- Partnerships are based on trust, open communication and reciprocity.

This position is open to all staff and evaluated in accordance with the Collective Agreement.

Squamish Helping Hands is an equal opportunity employer, committed to recruiting an inclusive workforce
that reflects the community we serve. We encourage applicants from diverse backgrounds, including
Indigenous applicants, all genders, nationalities, and persons with disabilities.

This position requires membership in the Union.

all applicants and will proactively contact those selected for an interview.

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**Job Summary**

**Background**

Squamish Helping Hands, Sea to Sky Divisions of Family Practice, and a group of local physicians are planning
to establish a primary care clinic at Under One Roof.

In this program, local physicians will hold clinic hours on-site at Under One Roof, Squamish’s supportive
housing facility, located at 37871 Third Ave. The clinic aims to provide primary health care to those in our
community who are struggling with substance use, pain, mental illness, experiencing or have experienced
homelessness, and who face barriers to primary care. Many of these vulnerable individuals in our
community do not have a family physician and have been affected by a plethora of societal inequities,
discrimination, and lack of access to support and services.

We aim to operate the clinic for 3 half-days each week, with a physician on-site and a medical office
coordinator.

Reporting to the Integrated Participant Care and Resource Manager, the Medical Office Coordinator will
keep the clinic running smoothly by scheduling appointments, recording and filing medical records,
communicating with Squamish Helping Hands staff and other community service providers.

The Administrative/Medical Office Coordinator will oversee the day-to-day operation of the clinic, ensuring
the necessary equipment and supplies are in place, and procedures and guidelines are followed.

**Administrative Support**:
- Schedule appointments for patients and coordinate patient appointments with doctors and staff,
- issue appointment reminders- Coordinate referrals, lab work and follow up appointments with other medical clinics/laboratories
- etc.- Maintains patient notes, forms, records, documents, and statistical information
- Use Electronic Medical Record (EMR) system to keep patient information complete and up-to-date,
- including entering data, patient information, appointments, uploading reports to patient files- Faxing patient referrals and diagnostic testing requests, tracking and recording in EMR
- Helps prepare reports from databases and prepare materials for distribution, helps organize and
- summarize data and information- Provides support for use of EMR system to physicians and other staff if needed
- Coordinates maintenance of office equipment
- Coordinates the ordering of medical office and stationary supplies
- Assists in the program evaluation, including the compilation of statistics
- Support meetings with minute taking or facilitation as needed.

**Patient Service**:

- Provide supportive, trauma-informed service to patients- Conducting patient intake such as collecting medical history and entering in the EMR

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- Preparing patients for various appointments
- Welcoming patients and escorting them to the exam room
- Chaperoning visits as needed
- Liaising with Squamish Helping Hands staff and other community service agencies and/or ministries
- to provide information and coordinate care- Educate patients about resources and clinic procedures

**Clinical Duties**:

- Performing urinalysis screen/pregnancy tests- Keeping exam ro

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