Department Sales Manager Hardlines

4 weeks ago

Richmond, Canada Golf Town Operating Limited Partnership Full time

Our grass is greener...

It’s no secret that our people love golf. What you may not know is that Golf Town is a place where golf enthusiasts can put their love of the game to use, building and sharing their knowledge of the latest industry trends. We work together in a highly professional environment, spreading passion for the game through our Green Jacket Experience, giving our customers the best advice, equipment, apparel, club repair, services, and accessories. Our retail stores are a golfer’s paradise.

As Golf Town’s Department Sales Manager of Hardlines, you will be responsible for overseeing customer service, sales, merchandise processing and operational functions in the Hardlines Department. Focus on driving sales through training, customer service and merchandise presentation.

**Description of Job Responsibilities**:
- **Merchandise Presentation**
- Ensures Company standards for merchandise presentation are met on a consistent basis.
- Oversees implementation of merchandising and advertising guidelines; monitors pricing and verifies ad merchandise setup and signage are accurate in designated areas.
- Ensures accuracy and timely completion of prices changes and price identification in designated area.
- Ensure department is well stocked, priced and displayed per company standards to maximize the opportunity for sales.
- Communicating regularly with management on product requests, outs, hot items and inventory concerns, as well as staffing requirements.
- Ensure stockroom is maintained per the company standards.
- Ensure smooth flow of merchandise from stockroom to sales floor.
- Ensure discontinued merchandise is cleared out and that markdowns are appropriate.
- Manage filing and labeling of impulse strips in area.
- Manage price changes and transfers as directed by SSC and other stores.
- Validate inventory on hand matched Retail Pro on-hands.
- Handle special order follow-up, i.e. vendor and customer contact.
- **Pro-Shop/Club Fittings**
- Source of knowledge for club grip and shaft specifications while ensuring equipment is displayed appropriately
- Perform fittings (ball launch monitor, putter, driver, iron/wedge); conducts preliminary interview with customer; records customer’s swing and provides swing analysis; provides feedback to customer
- Maintain overall housekeeping of work area including general maintenance on all equipment
- Modify and repair manufacturer’s clubs to Golf Town standards
- Act as liaison between customer and vendor regarding R.T.V.’s
- **Customer Service**
- Ensure customers are provided with highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer.
- Watch, listen, interact and follow-up with customers to ensure satisfaction and resolve issues.
- Model customer service for associates and promote sales whenever interacting with associates and customers.
- Ensure customers are accurately informed of daily advertising and promotions.
- **Sales**
- Ensure merchandise is sold at company established prices and discrepancies are addressed and authorized accordingly.
- Communicate with associates regarding pertinent information on daily, event or seasonal business issues.
- Ensure associates are utilizing suggestive sales techniques and adding on items to sales.
- Be knowledgeable of merchandise on the floor as well as in the backroom, including verification of the current selling price.
- Be familiar with golf apparel, equipment and accessories.
- Possess golf product knowledge and be familiar with the product knowledge materials and vendor product lines.
- Keep current on all new product information.
- Communicate to store management any missed opportunities in sales due to product.
- Understand Learning Management System (LMS) training requirements and participate in LMS courses.
- Assist in product training for associates in the department and help conduct in-store product training meetings.
- Assist in ensuring compliance and execution of company customer service and sales training programs.
- Attend vendor clinics for products related to the department(s).
- Ensure all Policies & Procedures (P&P’s) are followed in the department.
- **Leadership**:

- Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
- Participate in annual performance evaluations for department associates.
- **Operations Management**:

- Participate in the Manager On Duty (MOD) Program, which requires complete understanding of all store procedures.
- Walk the floor regularly to manage the floor for daily MOD responsibilities.
- Ensure compliance to all guidelines involved with safety, loss prevention and cash handling procedures.
- **Other duties as required**:

- Special projects
- Department responsibility
- Stretch assignments

**Skills, Education, Competencies**:

- College degree in business, golf management an asset.
- 1-3 years experience in a retail envi

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