Department Manager

1 month ago

Richmond, Canada Canadian Tire Full time

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

**Summary**:
As a member of the store's Management Team, the Department Manager contributes to the success of the store by communicating the business objectives of the store to his/her team. The Department Manager is responsible for managing and leading the department in providing high quality workmanship and service that ensures customer satisfaction. He/she ensures that the department team consistently meets performance expectations in terms of customer experience, sales growth, retail execution and profitability.

**Main Responsibilities and Tasks**:

- Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.
- Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
- Leads by example and consistently delivers an excellent customer experience.
- Implements and follows store policies and procedures that deliver a high-quality customer experience.
- Maintains quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department.
- Ensures department is appropriately staffed through effective planning and scheduling and according to store budget and customer needs.
- Plans and manages daily/weekly departmental activities as well as seasonal changeovers and works with the team to execute them.
- Supervises and assists team members in daily departmental operations in order to meet established productivity goals.
- Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
- Assists in selecting and orientating new employees, store opening and closing responsibilities.
- Coaches and encourages team members in learning new retail operational processes and procedures and new skills in order to improve performance. Regularly provides informal and constructive feedback.
- Addresses issues and conflicts in a timely manner.

**Requirements**:

- Experience in retail sales, execution and operations.
- Good working knowledge of department products and functions.
- Demonstrated supervisory, leadership and/or managerial experience or relevant experience.
- Experience in a Canadian Tire store is considered an asset.
- Results-oriented individual who thrives on achieving challenging goals.
- Ability to serve customers in a professional manner and to inspire their confidence and trust.
- Ability to lead and manage a team to achieve common goals in a fast-paced environment.
- Effective written and oral communication skills.
- Ability to motivate and coach others as well as provide feedback.
- Ability to plan, organize, delegate and follow up on team's activities and projects.
- Ability to find solutions to problems and make decisions.
- Ability to multitask, adapt and cope with challenging situations.
- Ability to communicate efficiently in english
- Ability to speak mandarin and cantonese is considered an asset.
- Must be available to work during all operating hours.

**More about the position**:
**Potential Career Opportunities**
- Next levels: Store Manager and General Manager.

**Physical Demands and Working Conditions**
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".

**Our offering includes**
- Competitive compensation and benefit package
- Potential for Profit Sharing
- Employee Shopping Discounts
- Flexible work hours
- Learning and Development opportunities
- Scholarships
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment

**Background Check Requirements**:

- Employment Verification

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