Facilitator

3 days ago

Scarborough, Canada Scotiabank Full time

Requisition ID: 197946

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The incumbent facilitates training programs to new hires and existing staff. They are a recognized expert in classroom facilitation and demonstrate a thorough knowledge of the on-the-job requirements of the front-line Advisors. They serve a pivotal role in creating and influencing a positive training experience. The incumbent instructs class sizes of up to 25 participants and facilitates workshops ranging from ½ day clinics to 1-4 week long programs.

**Is this role right for you? In this role you will**:
**Deliver training to address customer service skills, sales skills, and product and process knowledge by**:

- Acquiring and sustaining knowledge levels to support training and delivery of CBCC curriculum
- Initiating cross training as required in support of product and service enhancements/changes and new launches

**Manage the activities relative to delivering training programs by**:

- Coordinating and facilitating Orientation for all new employees to the CBCC
- Performing a variety of administrative functions related to the training programs
- Analyzing and formulating recommendations associated with performance management of new hires during training period

**Support the Bank’s training evaluation strategy to determine impact of training and return on investment**:

- Administering training evaluation activities as required
- Reviewing and evaluating course material to ensure quality and effectiveness standards are maintained
- Measuring training program success by completing evaluation and analysis activities

**Positively contribute to the CBCC working environment by**:

- Being an active and participative member
- Actively demonstrating commitment to Scotiabank’s core values
- Providing technical expertise, advice, and solutions to peers and colleagues
- Lead and coach each participant to create emotional connections with all new/existing participants in the classroom to ensure the same behaviours and connections are made with our customers.
- Provide side-by-side coaching to assist with the action/solutions of new challenges that may arise during training
- Model and encourage service excellence

**Do you have the skills that will enable you to succeed? We'd love to work with you if you have**:

- Minimum service skills required: Revolving Credit, TSYS for Visa products
- Previous Facilitation experience required
- Adult Learning Certificate or equivalent relevant working experience
- Ability to demonstrate highly developed facilitation and presentation skills
- A thorough working knowledge of adult learning principles
- Strong interpersonal and communication skills
- Strong knowledge of Microsoft Office - Word, Excel, PowerPoint
- Accuracy: Ensuring that work is completed correctly, thoroughly and is of high quality
- Analytical Thinking: Using a systematic approach to planning and problem-solving
- Coaching: Providing guidance, support and feedback to others to improve their performance
- Communication: Choosing when and how to convey information and/or ideas concisely in ways that will be clearly understood
- Flexibility: Adapting to and working effectively with various individuals or groups
- Self-Development: Working continuously to increase knowledge, skills and other capabilities

**Dimensions**:
The incumbent provides training to frontline staff across all CBCC sites globally. The incumbent must be able to manage a group of individuals from a variety of backgrounds for extended periods of time. They must have the ability to communicate, negotiate and provide consultative advice to line management.

**Working Conditions**:
The incumbent works in a standardized office environment on-site. The incumbent is responsible for working in a constantly changing environment with priorities dictated by shifting business requirements and recruitment activities. Non-standard working hours are regularly required. The incumbent must remain responsive in a work environment that has frequently changing priorities with concurrent and multiple projects. Schedules can change to accommodate the business needs

**What's in it for you?**
- The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your growth and enhance your skills
- An inclusive working environment that encourages creativity, curiosity, and celebrates success
- **Please note this is a 4-5 month contract**

Location(s): Canada : Ontario : Ottawa || Canada : Nova Scotia : Halifax || Canada : Ontario : Scarborough || Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services,

  • Facilitator

    2 weeks ago

    Scarborough, Canada Flashpoint Training Full time

    **Facilitator - Flashpoint Training Inc.** A self-assured, highly engaging part-time facilitators in the Scarborough and surrounding area, to lead groups of diverse highschool students in engaging and career-focused skill development. Working as a subcontractor in pairs, you will lead in-person sessions that provide transferable job skills using Flashpoint...

  • Game Facilitator

    3 weeks ago

    Scarborough, Canada Activate Games Full time

    **Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our team with the addition of a Game Facilitator. Key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep...

  • Game Facilitator

    2 weeks ago

    Scarborough, Canada Activate Games Full time

    **Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our team with the addition of a Game Facilitator. Key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep...

  • Transition Facilitator

    2 weeks ago

    Scarborough, Canada SAAAC Autism Centre Full time

    Overview **Department**: Entry To School (ETS) **Location**: Toronto **Job Type & Duration**: Full Time, Permanent **Hours**: 37.5 hours/week **Salary**: $60,000 - $65,000 **Number of Positions**: 1 About SAAAC Autism Centre The SAAAC Autism Centre is a Toronto based charity whose mission is to make autism services equitable for all Canadians. The Centre...

  • Facilitator

    1 week ago

    Scarborough Village, Ontario, Canada Scotiabank Full time

    Requisition ID: 197946Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The incumbent facilitates training programs to new hires and existing staff. They are a recognized expert in classroom facilitation and demonstrate a thorough knowledge of the on-the-job requirements of the front-line Advisors. They...

  • Program Facilitator

    3 weeks ago

    Scarborough, Canada Sesheme Foundation Full time

    **About Sesheme Foundation**: Sesheme Foundation formed in 2012, is deeply rooted in family and community values. We have been serving the East Toronto communities since our inception. Our mission is to build economic and inclusive connections for black women and their families by providing meaningful relationships and culturally integrated...

  • Youth Program Facilitator

    2 months ago

    Scarborough, Canada Malvern Family Resource Centre Full time

    **The Opportunity** Reporting to the Youth Program Coordinator, the **Youth Program Facilitator** will be planning, coordinating, and facilitating youth-based programs related to physical health, nutrition, social skills, mental health, academic support and more. The youth program facilitator will also oversee supervising youth during drop-in hours at our 2...

  • Rfp - Facilitation Consultant

    3 days ago

    Scarborough, Canada Centre for Inclusive Economic Opportunity, Golden Mile (CIEO) Full time

    **Request for Proposal**: Consultant to facilitate a full-day Board Retreat in April 2024 for the Centre for Inclusive Economic Opportunity, Golden Mile (CIEO). **Background** CIEO was founded in 2020 by 10 community organizations to expand economic opportunities for residents of the Greater Golden Mile (GGM) area of Toronto. It builds on the Inclusive...

  • Youth Program Facilitator

    3 weeks ago

    Scarborough, Canada BGC East Scarborough (Formally Boys and Girls Club) Full time

    **Youth Program Facilitator** The Youth Program Facilitator is a multi-year initiative in partnership with local agencies alongside local school boards. The position is to focus on supporting middles year’s youth who identify as Black as well as their caregiver/families. This will ensure that programming is provided to support youth in the three following...

  • Youth Program Facilitator

    1 week ago

    Scarborough, Canada Birchmount Bluffs Neighbourhood Centre Full time

    Birchmount Bluffs Neighbourhood Centre (BBNC) is a vibrant multi-service center serving southwest Scarborough. Our integrated Youth Development Initiatives is seeking a motivated and creative individual for the position of Youth Program Facilitator, who will provide capacity building and leadership programming for youth aged 13 - 24 of different abilities....

  • Food Services Facilitator

    4 weeks ago

    Scarborough, Canada YouthLink Full time

    February 9, 2023 **Posting #1324** - **YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces....

  • Indigenous Community Facilitator

    2 weeks ago

    Scarborough, Canada Catholic Crosscultural Services Full time

    **Job Description**: **JOB POSTING** ***Indigenous Community Facilitator** **(Full-time, contract until March 31, 2025)** Catholic Crosscultural Services (CCS) is a settlement agency providing a wide range of services to immigrants and refugees regardless of race, religion or status. We are** **searching for a full-time Indigenous Community Facilitator...

  • Youth Program Facilitator

    3 weeks ago

    Scarborough, Canada Malvern Family Resource Centre Full time

    **About Us** Malvern Family Resource Centre (MFRC) is an essential and trusted Community Hub that connects, engages, and takes collaborative action in supporting our communities to thrive. We use our public spaces, and our deep and authentic connections, to bring people together with a focus on those that need us the most. Each year, MFRC provides...

  • Facilitator, Youth Development

    1 week ago

    Scarborough, Canada Tropicana Community Services Full time

    **POSITION TYPE**:Permanent **STATUS**:Full-time **DEPARTMENT**: Youth Development and Education **AFFILIATION**: Unionized Position **LOCATION**: Head Office, Scarborough, ON **HOURS**:Mon-Fri, 7 hours per day **SALARY**: Hourly rate will increase to $27.10 after 12 months, $29.81 after 24 months **Who we are**:Tropicana Community Services, a...

  • Youth Facilitator

    1 week ago

    Scarborough Village, Ontario, Canada Polycultural Immigrant and Community Services Full time

    Position Title: Youth FacilitatorOrganization Structure Reports to the Programs ManagerJob Status: Full TimePositions: 1Location: Scarborough SouthSalary Rate: $22.02 per hourThis is a Bargaining Unit PositionPolycultural Immigrant and Community Services is a multiservice organization committed to holistic approach in supporting the needs of community...

  • Settlement Program Facilitator

    2 months ago

    Scarborough, Canada Malvern Family Resource Centre Full time

    **The Opportunity** Reporting to the Newcomer Program Coordinator, the **Settlement Worker** is responsible to provide one-on-one support services, referrals, interpretation, and group session facilitation and support new program development. This role will support the needs of newcomers and their integration into their new community. The position will be...

  • Adult Learning Facilitator

    3 weeks ago

    Scarborough, Canada Scarborough Centre for Healthy Communities Full time

    **Adult Learning Facilitator (Volunteer Role)** SCHC’s Community Hospice Program team is dedicated to providing compassionate, respectful and holistic care for individuals and families in Scarborough who are facing life-limiting illness and grief. Our volunteers assist families by providing palliative care, bereavement support and friendly visits to...

  • Health Equity Facilitator

    2 months ago

    Scarborough, Canada Canadian Mental Health Association Toronto Branch Full time

    **Health Equity Facilitator** -** **Health Equity Program (**Full-Time Permanent)**: **The Role and Opportunity**: Canadian Mental Health Association (CMHA) is the most established and extensive community mental health organization in Canada. We identify and respond to Canada’s most pressing mental health priorities. At the national level, we push for...

  • Adult Learning Facilitator

    1 week ago

    Scarborough Village, Ontario, Canada Scarborough Centre for Healthy Communities Full time

    Adult Learning Facilitator (Volunteer Role)SCHC's Community Hospice Program team is dedicated to providing compassionate, respectful and holistic care for individuals and families in Scarborough who are facing life-limiting illness and grief.Our volunteers assist families by providing palliative care, bereavement support and friendly visits to community...

  • Community Connections Facilitator-ukrainian Speaking

    2 weeks ago

    Scarborough, Canada Agincourt Community Services Association Full time

    **Job Title**: COMMUNITY CONNECTIONS FACILITATOR (Ukrainian speaking) **Department**: Newcomer and Settlement Department Part-time Contract (21 hours per week) **Contract date**: July 8th to December 19th, 2024 **Reports to**: Senior Manager, Newcomers’ Centre **DEADLINE TO APPLY**: June 28th 2024 **BACKGROUND** ACSA is a nonprofit, multi service...