Course Materials Coordinator

3 weeks ago

Toronto, Canada University of Toronto Press Full time

Here's what you'll be doing....

You’ll be responsible for supporting the management of course materials (print and digital). This includes ensuring course materials are available at the start of classes and easily obtained by students. You’ll ensure timely and detailed communication with staff and faculty, advise on materials available, along with management of ordering and inventory. To achieve this, you will maintain excellent relationships with publishers, partners, and peers and have a sound understanding of student requirements. To be successful in the position, you will be organized, have excellent knowledge and aptitude for technology and strive to build and maintain excellent relationships with university faculty and staff.

Key Responsibilities include:

- Provide excellent customer service, advise staff and faculty with prompt and accurate communicate regarding course materials formats
- Liaise with teaching staff to solicit prompt and accurate course requirements in all formats and follow up with teaching staff to ensure timely information flow
- Follow up and track adoptions with instructors and publisher reps to ensure a high-level of usage of course materials
- Manage course materials overall data to process and fulfill orders and control inventory levels
- Work with the Inventory Analyst to order new materials to support Bulk Sales
- Process returns in a timely manner and prior to the return expiration period to ensure that obsolete inventory is negligible
- Support the transition of the Bookstore to new business models including the integration of new technology to automate work flows with NetSuite software and other digital partners
- Support and maintain a well merchandised sales area including working together with floor staff and on the sales floor as needed
- Undertake and participate in special projects and other related duties as required

Reputation Building and Collaboration:

- Collaborate closely with U of T faculties and departments to support the teaching and learning experience of students
- Communicate regularly with the Course Materials Sales Manager to review work priorities, results and other job related functions
- Partner closely with publisher reps to secure learning materials required by instructors and secure the most cost-effective delivery method to students
- Customer focused, support student customers by answering their queries
- Actively contribute to a positive, engaged and creative team dynamic within the Retail group
- Work closely with finance, Inventory Analyst and business operations (shipping/receiving) to ensure an accurate view of our business

Education, Qualifications, and Experience:

- Post-secondary graduate; or equivalent combination of education/experience
- Excellent understanding of systems and digital software
- Buying experience preferred
- Publisher experience is an asset

Knowledge, Skills, and Attributes:

- Proficient knowledge of systems technology and aptitude to learn easily new systems
- Able to implement and manage time lines
- Dedicated to customer focus
- Excellent communication skills
- Proficient with Microsoft Office
- Able to balance long-term planning (e.g. the next semester) and day-to-day operating activities
- Intellectual curiosity and a commitment to continuous learning is highly valued - a growth mindset
- Values matter to you. You bring your whole self to work and you live our values of accountability, innovation, respect, and customer focus

About our Team:
With a bookstore on each University of Toronto campus and strong online presence and ecommerce, the U of T Bookstore provides many important services and products to the university community, including textbooks, general interest books, technology products, and U of T branded clothing, school supplies, and gift products.

About University of Toronto Press:
As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities.

Interested in applying?

Company

University of Toronto Press

Location

UofT Bookstore - St. George, downtown Toronto (College & St. George)

Opening Date

Mar 27, 2024

Closing Date

Apr 19, 2024

Starting Date

Apr 22, 2024

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