Summer Helpline Assistants

3 weeks ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:

- Providing information on undergraduate admissions and recruitment, student records, course registration, OSAP and other forms of financial assistance, scholarships, tuition and other fees, exams, and graduation;
- Processing tuition fee payments;
- Distributing government loans and other forms of financial aid;
- Assisting with course registration;
- Producing transcripts and Official Western letters;
- Completing various third-party forms;
- Producing Western ONEcards (photo ID cards).

**Responsibilities**:
The Summer Helpline Assistants are responsible for the following:

- Respond to student inquiries on Western Chat
- Assist students with questions regarding course registration, transcripts and transcript ordering, Official Western Letters, Western Identity setup, password reset, financial assistance, scholarship/bursary, tuition inquiries, exams and graduation
- Assist students in signing up for Summer Academic Orientation & timetable help
- Foster an environment that helps those chatting with us develop an identity as Western community members
- Display an energetic and enthusiastic attitude
- Qualifications**Education**:
- Must be a current full-time student returning to studies in the fall

**Experience**:
- 1 year part time employment or volunteer experience

Skills, Abilities & Expertise:
- Written and verbal communication skills to express ideas clearly, and adapt communication style to suit the situation and audience
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Reliable and dependable with the ability to consistently work assigned schedule
- Ability to follow processes and practices with high attention to detail
- Demonstrates integrity and works in accordance with Western's policies and procedures
- Computer skills with Microsoft Office, with the ability to learn and use new software programs as required
- Ability to work independently and effectively as a member of the team to achieve department goals
- Ability to work in a manner that is compliant with confidentiality requirements as applicable
- Enthusiastic and involved member of the Western community

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

Summer Helpline Assistants will be employed May 1, 2024 until September 30, 2024 (in September option to work around classes). They are required to work Monday to Friday 8:50am-4:20pm May to August. There may be late shifts (until 6pm) during course registration.

Dates vacation will not be allowed (actual dates to be confirmed first week of May):

- 4th year registration
- 3rd year registration
- 2nd year registration
- 1st year registration
- Day priorities lift (July & August)
- Tuition due dates in August (1 & 15)

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