Front Desk Assistant

6 months ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
For more than 7,350 Western students, Housing and Ancillary Services is committed to providing a first-class residence experience and high-quality townhouse and apartment accommodation for upper-year students, graduate students, families, and guests while supporting the academic mission of the University and ensuring profitability and cost effectiveness. We strive to provide thriving communities which engage our diverse student population. In the summer, Western converts residence spaces to host summer students, conference groups and community members for educational purposes, tournaments and meetings.

**Responsibilities**:
**Responsibilities**
This role is for the summer months only (May - early September).
Requires in-person training May 2-3.

The Front Desk Assistant position will provide support to Western’s Summer Accommodation operation currently located at Ontario Hall. The incumbent will be responsible for administrative duties including but not limited to: generating accurate housekeeping and vacancy reports, responding to a large number of inquiries, processing and updating reservations, checking in/out guests and processing payments and balancing a cashier audit daily. The incumbent will maintain a friendly and professional demeanor while dealing with customer complaints, challenging customers and ensuring the best possible customer service experience for all guests.

**Education**:

- 2 year College Diploma, preferably in Office Administration

**Experience**:

- 3 years customer service experience
- Previous experience as a Residence Clerk is preferred

**Knowledge, Skills & Abilities**:

- Excellent verbal and written communication skills and confidence dealing with residents, guests, parents, etc.
- Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner.
- Strong customer service skills to handle enquiries and resolve issues in a timely manner
- Possesses a reputation of resourcefulness with a strong sense of accountability and initiative
- Ability to work well under pressure and use good judgment in assessing difficult situations.
- Ability to handle multiple conflicting priorities in a fast-paced environment with frequent interruptions.
- As the Front Desk Assistant works in a location that is staffed 24/7, the ability to consistently work the assigned shifts is paramount. This includes the ability to share weekends and night shifts.
- Requires ability to troubleshoot and balance a cashier audit daily
- Intermediate level skill set with Windows and Microsoft Office (Word, Excel, Outlook).
- Experience with card access systems is preferred
- Hotel experience is an asset

**Why Western?**:
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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