Customer Service Agent

2 months ago


Dorval, Canada John L. Schultz Ltd. Full time

**Responsibilities**:

- Processing of daily cash receipts and monitoring of customer accounts
- Customer returns and credits
- Respond to customer phone calls: order tracking, stock availability, pricing queries, order modifications, and part requests
- Perform other related duties as needed, adapting to evolving responsibilities and contributing to the overall success of the team

**Qualifications**:

- Bilingual (French and English) required
- Excellent working knowledge of Microsoft Excel
- Some customer service experience is a plus
- Good communication and organizational skills
- Ability to work in a team environment and willingness to learn new tasks
- Resourcefulness

**Responsabilités**:

- La traitement des encaissements quotidiens et le suivi des comptes clients
- Retours et crédits des clients
- Répondre aux appels téléphoniques des clients : suivi des commandes, disponibilité des stocks, demandes de prix, modifications de commandes et demandes de pièces
- Effectuer d'autres tâches connexes selon les besoins, s'adapter à des responsabilités évolutives et contribuer au succès global de l'équipe

**Qualifications**:

- Bilingue (français et anglais) requis
- Excellente connaissance de Microsoft Excel
- Expérience en service à la clientèle est un ajout
- Bonnes compétences en communication et en organisation
- Capacité à travailler en équipe et volonté d'apprendre de nouvelles tâches
- Débrouillardise

**Job Types**: Full-time, Permanent

Pay: From $45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- VRSP

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Accounts receivable: 1 year (preferred)

Work Location: In person


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