Customer Service Agent

4 days ago

Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Air Canada is currently looking for Customer Service Agents to join our Cargo team at the Montreal Cargo facility.

We are looking for result-oriented, reliable, and highly adaptable individuals that enjoy tackling various tasks in a team-setting environment. Whether handling baggage, performing cargo duties, or operating complex loading equipment, the Customer Service Agent plays a key role in ensuring that the aircraft are ready for a secure and on-time departure. But being a Customer Service Agent also means providing our customers with exceptional service at either the airport or at cargo.

This is a permanent full-time position. The starting salary is $29.66/hour as per the collective agreement (Customer Service Agent One, Period 08).

**Responsibilities**:

- Perform shipment tracing and World Tracer transactions.
- Prepare records and documents using multiple Cargo systems.
- Perform data entry in multiple Cargo systems.
- Deal with customer complaints regarding lost, mishandled, delayed or damaged shipments.
- Perform lost and found functions and cargo services. Determine cargo rates and routings, shipping procedures, cargo check-in and delivery.

**Qualifications**
- Have excellent computer skills, knowledge of Microsoft products preferred.
- Have excellent communication skills, able to work with peers and customers by building solid relationships.
- Customer service oriented, organized, and excellent at managing time.
- Available for shift work and irregular work hours - early mornings, evenings, weekends, and statutory holidays.
- Canadian citizen or have landed immigrant status.
- Possess a valid driver's license.
- Available to travel and attend a 2-4-week initial full-time mandatory training program off-site.
- Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.
- Able to lift heavy objects unaided and repetitively weigh up to 70 pounds (32 kilograms).
- Willingness to work under various climatic conditions.
- Capacity to work within strict timelines to maintain on-time departures while ensuring safety at all times.

**Linguistic Requirements**:
**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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