Customer Service Team Lead
6 months ago
Job Summary:
**Responsibilities**:
- Supervise and lead a team of employees, providing guidance, coaching, and training to team members
- Assist customers in the store
- Monitor performance and provide regular feedback to improve productivity and customer satisfaction
- Handle escalated customer inquiries or complaints in a professional and timely manner
- Collaborate with other departments to resolve complex customer issues
- Analyze customer service data to identify trends and areas for improvement
- Develop and implement strategies to enhance the overall customer experience
- Maintain up-to-date knowledge of company products, services, and policies
- Ensure compliance with company standards and procedures
**Requirements**:
- High School Diploma
- Proven experience in a customer service role, with at least 2 years in a supervisory or leadership position
- Excellent communication skills in English
- Strong problem-solving and analytical abilities
- Ability to negotiate and resolve conflicts effectively
- Proficient in using CRM software and other relevant tools
- Ability to work well under pressure in a fast-paced environment
- Exceptional organizational skills with attention to detail
- Demonstrated leadership qualities with the ability to motivate and inspire team members
If you are a dedicated professional with a passion for delivering exceptional customer service and fun, we would love to hear from you. Join our team as the Customer Service Team Lead and help us provide outstanding support to our valued customers.
**Salary**: $18.00-$20.00 per hour
Expected hours: 40 per week
Flexible Language Requirement:
- French not required
Work Location: In person
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