Customer Service Specialist

2 weeks ago

Oakville, Canada Moltec International Full time

**Job Objective**:

- Responsible for the order entry and processing of distribution and production purchase orders. Ensure that orders are released on time, assure customer requirements are met and adhere to Moltec’s ISO standards. Duties will be completed on site within the Oakville facility, and upon approval employee can participate in Moltec’s hybrid remote work program.

**Responsibilities**:

- Accurately enter and process customers’ purchase orders according to specified customer requirements.
- Prioritize the time of entry for purchase orders to meet customer requirements and delivery schedules specified.
- Ensure customers’ purchase orders are confirmed and acknowledged daily, entered accurately and according to the order entry process.
- Enter and accurately document sample requests from CSR’s, outsides sales reps and customers and ensures they are processed accurately and according to special instructions provided.
- Effectively communicate discrepancies, revisions and status of customer purchase orders to all stakeholders.
- Communicates directly with warehouse personnel to ensure product availability and inventory accuracy.
- Oversee customer expedite requests including communication to procurement and distribution, and following up until product has been shipped according to customers’ requirements.
- Consistently adhere to the sales processing procedures, work instructions and reference documents outlined by ISO standards.
- Data entry including customer account, contract and individual pricing etc.
- Document filing and archiving
- Other duties and responsibilities as required to support Customer Service Department
- Accuracy, attention to detail, multitasking and consistency are required to assure customers’ purchase orders are input correctly.
- Provides constant and timely communication regarding customers’ purchase order changes with special emphasis on revised delivery dates, expedites and revisions to the customer service department, sales department and customers
- Works hard and diligently to adhere to all performance metrics.

Adheres to all company policies, procedures and business ethic codes.

**Relationships and Roles**

**Internal / External Cooperation**:

- Communicates effectively and in an ongoing manner with all relevant internal parties, including, but not limited to Distribution, Purchasing, Engineering, Outside Sales, Marketing and Customer Service departments
- Communicates effectively and in an ongoing manner with relevant internal parties
- Sets example of customer service in areas of personal character, attitude, commitment, organizational and selling skills and work ethics
- Maintains contact with customer accounts and outside sales representatives to ensure high level of customer satisfaction
- Demonstrates ability to interact and cooperate with all company employees

**Job Specifications**:
EDUCATION:

- College Diploma preferred
- High School Diploma minimum

EXPERIENCE:

- 3-4 years of data entry experience. (An efficient combination of speed and accuracy)
- 3-4 years of customer service experience would be an asset
- Experience with MS Office suite software
- Experience with Syspro ERP an asset

KNOWLEDGE / SKILLS:

- Dependable and punctual with an excellent attendance record.
- Excellent verbal & written communication skills.
- Ability to work well under pressure, multitask and meet deadlines.
- Must possess strong time management and organizational skills with great attention to detail.
- Computer literate and proficient with Microsoft Office.
- Ability to work from home if required

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-15

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