Implementation Project Manager

7 months ago

Montréal, Canada SwiftConnect Full time

Who we are
SwiftConnect is a leading provider of connected access enablement. We delight users with elegant ways to interact with places, spaces, and things. By ensuring your digital pass is on a phone, watch or anywhere it needs to be, we enable swift access to every place, everywhere. SwiftConnect powers connected experiences so you can navigate your world better.

Our platform is built for interoperability. We integrate with existing mobile and credential platforms as well as access control and enterprise systems to centralize access management. SwiftConnect provides a street-to-seat journey that users love, automation that redefines operational efficiency and a security-privacy foundation that administrators trust.

What we’re looking for
SwiftConnect is seeking an Implementation Project Manager to guide our customers through their journey in deploying our best-of-breed SaaS integration solutions. As the project lead for our enterprise-level customers, you will strive to ensure customer satisfaction with our products and services while also managing complex implementation project deliverables and timelines. This role provides a unique opportunity to blend your skills in project management and implementation management to deliver exceptional outcomes for our customers.

What you'll be doing
Serve as the primary project manager to customers while coordinating multiple, simultaneous implementations of SwiftConnect products.
Act as the primary point of contact for customers during project delivery and proactively identify and mitigate any issues that may arise.
Foster strong relationships with customers, acting as a trusted advisor throughout the project lifecycle.
Work collaboratively with customers to understand their requirements and goals, and ensure they receive the highest level of support and satisfaction throughout their entire customer journey.
Collaborate with customers and internal teams to define project objectives and scope.
Lead the implementation of various SwiftConnect solutions for customers.
Manage multiple customer projects from initiation to launch, ensuring projects are on time, within scope and budget.
Oversee the entire project lifecycle, including planning, execution, and closure.
Develop and manage comprehensive project plans and ensure all team members understand their roles and responsibilities in executing the project.
Monitor project progress and report on status to stakeholders, providing clear and concise updates on project timelines, risks, and issues.
Ensure project documentation is accurate and current and that all stakeholders have access to the appropriate project information.
Conduct testing and validation ensuring successful functionality and deployment of SwiftConnect solutions.
Troubleshoot and resolve implementation issues promptly to minimize downtime.
Coordinate training and support activities to enable a smooth transition to operational use of software.
Conduct post-implementation reviews to assess project success and identify areas for improvement.
Collaborate with cross-functional teams, including Sales, Product, and Engineering, to ensure customer success and resolve issues.
Act as a customer advocate internally and provide feedback to our product and engineering teams to improve our products and services.
Contribute to various department initiatives, such as creating documentation and improving implementation methodologies and best practices.
Keep accurate and up-to-date customer records in our Project Management and CRM systems.

What you’ll need
5+ years of experience in software implementation project management in the software-as-a-service industry.
Experience working with Access Control Systems or related access control industry technologies.
Demonstrated ability to quickly develop a thorough understanding of enterprise products and services.
Proven track record of successfully deploying enterprise-level customer projects.
Strong project management skills, including the ability to develop and implement project plans, monitor project progress, and manage multiple customer implementation projects simultaneously.
Excellent communication skills, with the ability to effectively interact with customers, stakeholders, and team members.
Strong analytical and problem-solving skills, with the ability to identify and mitigate risks and issues.
Ability to work independently and within a team environment, take initiative, and manage multiple priorities in a fast-paced, dynamic environment.
Ability to understand technical concepts and communicate them in simple language with customers.
Strong attention to detail and thoroughness in work.
Experience with CRM systems like Salesforce and project management software.

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