Customer Care, Site Services

7 months ago


Kitchener, Canada Huron Creek Holdings Corp. Full time

Reporting to the Customer Care Concierge, this individual is primarily responsible for fielding, researching, documenting, and communicating all service requests from homeowners, trades, Tarion and other partners. This role also manages our head office front reception and oversees the logistics of running our office environment.

**Major Responsibilities**:

- Field, document, and research all written and verbal service requests from Homeowners ensuring follow up to confirm completion.
- Obtain 30-Day, Year-End, 2nd-Year and 7-Year request lists from our in-house system and pass to Manager daily. Enter the same milestone service requests received from Homeowner into our in-house system. Coordinate all documentation or Warranty Services Rep lists including signoffs and updating our system.
- Follow up with, maintain and inform relevant parties of all Tarion correspondence.
- Distribute weekly reports for all projects.
- Coordinate work orders with trades and ensure signoffs are received from trade partners and Homeowners.
- Clearly communicate all schedules with the Construction department and Homeowners when sodding, paving and grading notices are required.
- Provide community office support for all clerical/administrative duties.
- Organize and maintain department office files.
- Sort and distribute all incoming mail to appropriate personnel on a daily basis.
- Maintain office supplies and place orders when necessary. Ensure office spaces are stocked and tidy at all times.
- Assist CFO with planning and executing staff events.
- Other duties as assigned.

**Salary**: $50,000.00-$60,000.00 per year

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kitchener, ON N2E 0H2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: In person



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