Customer Care Associate
3 months ago
Job ID : 7026
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Kitchener, Canada
Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.
Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.
Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.
Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.
**What can you expect in this role**
- Your shift will be scheduled between 8:00AM and 8:00PM EST
- Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Gather all necessary information, inputting it accurately into company database
- Provide the insured with basic information on coverage, and arrange any necessary supplemental services
- Provide data tracking support and manage spreadsheets
**What do you bring to the role?**
- Exceptional communication skills, both verbal and written
- Strong customer service, problem solving and resolution skills
- Proven ability to multi-task and think on your feet in a fast-paced environment
- Ability to work independently and in a team environment
- Strong attention to detail to ensure accuracy of information
- No insurance industry experience required
**Go ahead and expect a lot — you deserve it, and we’ve got it**:
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).
LI-Hybrid
-
Associate Dentist
6 months ago
Kitchener, Canada Belmont Dental Care Full timeAssociate Dentist Associate Dentist position is open on Saturdays, we are looking to hire a dentist who is comfortable to preform, Restorations, Endo molars and extractions. **Job Type**: Part-time **Benefits**: - Dental care Work Location: In person
-
Associate Dentist
6 months ago
Kitchener, Canada Belmont Dental Care Full timeAssociate Dentist Associate Dentist position is open on Tuesday, Thursdays and Saturdays, we are looking to hire a dentist who is comfortable to preform, Restorations, Endo molars and extractions. **Job Type**: Part-time **Benefits**: - Dental care Schedule: - Monday to Friday - Weekends as needed Work Location: In person
-
Customer Relations Associate
4 months ago
Kitchener, Canada Heffner Toyota Ltd Full time**Customer Relations Associate -Full time** Are you looking to work in an environment that values your contribution to customer care? Are you looking for opportunities to grow and make your mark within a team? Heffner Toyota is the place that you can accomplish all this and more. Come talk to us today about how you can make a difference. This position will...
-
Customer Care Associate
3 months ago
Kitchener, Canada Definity Financial Corporation Full timeJob ID : 6738 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Kitchener, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...
-
Customer Care Associate
3 months ago
Kitchener-Waterloo, Canada Art of Concrete Full time**Job Type**: Part-time Expected hours: 20 - 25 per week **Benefits**: - Dental care - Extended health care - Paid time off Schedule: - Day shift - Monday to Friday - Weekends as needed Supplemental pay types: - Bonus pay - Commission pay - Overtime pay - Signing bonus - Tips **Education**: - Secondary School (preferred) **Experience**: - Call...
-
OMNI Customer Fulfillment Associate
3 weeks ago
Kitchener, Ontario, Canada Walmart Canada Full timeOMNI Customer Fulfillment Associate Join Walmart Canada as an OMNI Customer Fulfillment Associate and develop your skills in the retail industry. This role is perfect for those looking for a challenging and rewarding career in customer service or retail. Key Responsibilities: Pick and assemble online orders with precision and care to ensure high-quality...
-
OMNI Customer Fulfillment Associate
7 days ago
Kitchener, Ontario, Canada Walmart Canada Full timeJob SummaryWe are seeking a highly skilled and detail-oriented OMNI Customer Fulfillment Associate to join our team at Walmart Canada. As an OMNI Customer Fulfillment Associate, you will play a critical role in ensuring the timely and accurate delivery of online orders to our customers.Key ResponsibilitiesPick and assemble orders from various temperature...
-
OMNI Customer Fulfillment Associate
7 days ago
Kitchener, Ontario, Canada Walmart Canada Full timeJob SummaryWe are seeking a highly skilled and detail-oriented OMNI Customer Fulfillment Associate to join our team at Walmart Canada. As an OMNI Customer Fulfillment Associate, you will play a critical role in ensuring the timely and accurate delivery of online orders to our customers.Key ResponsibilitiesPick and assemble orders from various temperature...
-
OMNI Customer Fulfillment Associate
7 days ago
Kitchener, Ontario, Canada Walmart Canada Full timeJob SummaryWe are seeking a highly skilled and detail-oriented OMNI Customer Fulfillment Associate to join our team at Walmart Canada. As an OMNI Customer Fulfillment Associate, you will play a critical role in ensuring the timely and accurate delivery of online orders to our customers.Key ResponsibilitiesPick and assemble orders from various temperature...
-
OMNI Customer Fulfillment Associate
4 months ago
Kitchener, Ontario, Canada Walmart Canada Full timePosition Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...
-
OMNI Customer Fulfillment Associate
2 weeks ago
Kitchener, Ontario, Canada Walmart Canada Full timePosition Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...
-
Omni Customer Fulfillment Associate
2 weeks ago
Kitchener, Canada Walmart Canada Full time**Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...
-
Omni Customer Fulfillment Associate
3 months ago
Kitchener, Canada Walmart Canada Full time**Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...
-
Omni Customer Fulfillment Associate
1 week ago
Kitchener, Canada Walmart Canada Full time**Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...
-
Customer Relations Associate
3 months ago
Kitchener, Canada Heffner Toyota Ltd Full time**Customer Relations Associate -Full time** Are you looking to work in an environment that values your contribution to customer care? Are you looking for opportunities to grow and make your mark within a team? Heffner Toyota is the place that you can accomplish all this and more. Come talk to us today about how you can make a difference. This position will...
-
Customer Relations Associate
3 months ago
Kitchener, Canada Heffner Toyota Ltd Full time**Customer Relations Associate -Full time** Are you looking to work in an environment that values your contribution to customer care? Are you looking for opportunities to grow and make your mark within a team? Heffner Toyota is the place that you can accomplish all this and more. Come talk to us today about how you can make a difference. This position will...
-
Plant Health Care Technician
4 months ago
Kitchener, Canada Pinnacle Tree & Shrub Care Full timePinnacle Tree & Shrub Care provides tree care services in the Kitchener/Waterloo and surrounding areas. We are locally owned and operated. Since 1977, we have studied this field and we strive to provide a high level of service and care, using the latest arboriculture techniques. We promote training and growth within our industry, and we provide in-house...
-
Plant Health Care Technician
4 months ago
Kitchener, Canada Pinnacle Tree & Shrub Care Full timePinnacle Tree & Shrub Care provides tree care services in the Kitchener/Waterloo and surrounding areas. We are locally owned and operated. Since 1977, we have studied this field and we strive to provide a high level of service and care, using the latest arboriculture techniques. We promote training and growth within our industry, and we provide in-house...
-
OMNI Customer Fulfillment Associate
2 weeks ago
Kitchener, Canada Walmart Canada Full timePosition Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...
-
OMNI Customer Fulfillment Associate
3 weeks ago
Kitchener, Canada Walmart Canada Full timePosition Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...