Relationship Manager, Nri Services

7 months ago


Edmonton, Canada ICICI Bank Canada Full time

_Job Purpose:_

The Relationship Manager (RM) would carry the business and revenue targets through relationship management of the managed customer base and by generating new business from new customers walking into the business location or by conducting promotional/ sales activities outside the business location. The person will identify and execute new process improvements. The RM would have the following responsibilities:

- Area of Responsibility_

1. Ensure achievement of monthly as well as annual business and revenue targets through existing relationship management and acquiring a new customer base.

2. Attend to new customers through appointments. Promoting bank's services and products and ensure conversion.

3. Ensure relationship management, make calls to existing customers and welcome calls to new customers, Plan and execute promotional and marketing activities, Kiosk Set-up to acquire new clients and deepen existing relationships

4. Ensure smooth operation, safety and security of employees, maintain client information confidentiality and manage physical assets and alt business interests of the bank as assigned or situation demands itself from time to time.

5. Plan and execute customer satisfaction campaigns in the mapped business location to ensure high-quality customer service.

6. Increase fee revenue without any revenue leakage

8. Update daily, monthly and annual sales MIS. Filing and maintenance of records and documentations.

9. Render excellent service to the customer with a pleasant demeanor

10. Ensure coaching and training on existing and new products to team members as directed.

11. Actively participate in specific projects/ new activities.

12. Participate in any other activities in order to facilitate smooth operation of the center or as assigned by the reporting authority.

13. Ensure all Bank's policies, corporate security policies, regulatory guidelines, Industry service standards and codes of conduct are adhered to.

14. Other duties as assigned.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential

Application question(s):

- Do you hold a valid G drivers License ?

**Education**:

- Bachelor's Degree (required)

Work Location: In person



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