Customer Advocate Bl

6 months ago


Waterloo, Canada Boldr Full time

A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET'S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we'll always find EMPATHY

WHAT IS YOUR ROLE

As a Customer Advocate, you will be interacting with customers to address inquiries and resolve concerns regarding the clients' products and services. In this role, you will collaborate with internal and external teams while handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO
- You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
- Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved
- Ensure proper and timely escalation of issues to meet internal and external expectations
- Identify opportunities and recommendations for continuous process improvement
- You are expected to deliver service excellence and maximize customer satisfaction
- Work with the external team to stay updated on product and service knowledge

WHAT WE'LL LIKE ABOUT YOU

YOU ARE
- Curious and authentic, just like us #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction

**Requirements**:
YOU HAVE
- At least a bachelor's degree in any field you're passionate about
- Excellent reading comprehension, verbal, and written communication skills.
- Strong and effective phone contact handling skills.
- An ability to understand and communicate complex ideas to customers, both verbally and in written form.
- The ability to accept feedback gracefully and with an open mind.
- Intermediate understanding of common Customer Experience best practices.
- Customer orientation and ability to adapt/respond to different types of characters.


  • Lead Customer Advocate

    6 months ago


    Waterloo, Canada Open Text Corporation Full time

    **Lead Customer Advocate**: - Req id: 39295- Waterloo, ON, CA Richmond Hill, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in...

  • Lead Customer Advocate

    7 months ago


    Waterloo, Canada opentext Full time

    **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...


  • Waterloo, Ontario, Canada Equitable CA Full time

    We are seeking a talented individual to join our team as a Multi-Lingual Insurance Customer Advocate at Equitable CA. This role is an exciting opportunity for someone who wants to make a difference in people's lives by providing exceptional customer service.Job Description:In this position, you will be responsible for handling incoming calls and emails from...


  • Waterloo, Canada Mitchell Plastics Full time

    Mitchell Plastics is an award-winning and growing Company. Our key strength is that we offer our world-wide Automotive customers a single source alternative for all of their interior automotive plastic part needs. As an Employer, we offer an exciting opportunity for you to be part of our growing "Best In Class" Team in the automotive industry today. We...

  • Customer Experience

    1 month ago


    Waterloo, Canada Alumni Educational Solutions Full time

    **Job description** **Description**: At Alumni, Customer Experience is the forefront of what we do. The priority of our team is to help our customers be successful and to ensure that their experience with Alumni is effortless by delivering high-quality, quick and personable support. As a Customer Success Associate, you are responsible for the experience of...


  • Waterloo, Canada Mitchell Plastics Full time

    Mitchell Plastics is an award-winning and growing Company. Our key strength is that we offer our world-wide Automotive customers a single source alternative for all of their interior automotive plastic part needs. As an Employer, we offer an exciting opportunity for you to be part of our growing "Best In Class" Team in the automotive industry today. We...


  • Waterloo, Canada Maplesoft Full time

    Maplesoft is a leading provider of software tools for engineering, science, research and teaching. Maple is math software that combines the world's most powerful math engine with an interface that makes it extremely easy to analyze, explore, visualize, and solve mathematical problems. Maple's powerful mathematics engine allows students to analyze, explore,...


  • Waterloo, Canada Alumni Educational Solutions Full time

    **Position**: - Manager, Customer Experience **Work Location**: - Waterloo, ON (Hybrid Remote Role - In Office required) **Description**: Alumni Classroom Furniture Inc. (ACF) is seeking a dynamic leader as the Manager of Customer Experience with a passion for enabling our customers to have a great experience when partnering with ACF. ACF believes in...


  • Waterloo, Canada Alumni Educational Solutions Full time

    **Job description** **Description**: At Alumni, Customer Experience is the forefront of what we do. The priority of our team is to help our customers be successful and to ensure that their experience with Alumni is effortless by delivering high-quality, quick and personable support. As a Customer Success Associate, you are responsible for the experience of...


  • Waterloo, Canada Alumni Educational Solutions Full time

    **Description**: At Alumni, Customer Experience is the forefront of what we do. The priority of our team is to help our customers be successful and to ensure that their experience with Alumni is effortless by delivering high-quality, quick and personable support. As a Customer Success Associate, you are responsible for the experience of our customers. This...


  • Waterloo, Canada Alumni Educational Solutions Full time

    **Description**: At Alumni, Customer Experience is the forefront of what we do. The priority of our team is to help our customers be successful and to ensure that their experience with Alumni is effortless by delivering high-quality, quick and personable support. As a Customer Success Associate, you are responsible for the experience of our customers. This...


  • Waterloo, Canada Alumni Educational Solutions Full time

    **Description**: At Alumni, Customer Experience is the forefront of what we do. The priority of our team is to help our customers be successful and to ensure that their experience with Alumni is effortless by delivering high-quality, quick and personable support. As a Customer Success Associate, you are responsible for the experience of our customers. This...


  • Waterloo, Canada Bonterra Tech Full time

    What You'll Do: - Develop the program strategy, campaign plan and content plan to engage customers with the expected outcomes of building relationships, increasing adoption, and driving growth- Build Relationships - develop a regular cadence of communication to build confidence and trust in the Bonterra vision- Increase Adoption - work cross-functionally...


  • Waterloo, Canada eSentire Full time

    About eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. About The Customer...


  • Waterloo, Canada opentext Full time

    **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...


  • Waterloo, Canada Open Text Corporation Full time

    **Customer Success Manager - Cybersecurity/ SAAS**: - Req id: 39912- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in...

  • Voice of Customer

    6 months ago


    Waterloo, Canada TextNow Full time

    We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join...


  • Waterloo, Canada Google Full time

    **Minimum qualifications**: - Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. - 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations, or transformation programs. **Preferred qualifications**: - Experience with...


  • Waterloo, Canada Google Full time

    **Minimum qualifications**: - Bachelor's degree in technical field, or equivalent practical experience in technical support, professional services, or software development. - Experience advocating for customer issues, and reading/debugging code (e.g., Java, C, C++,.NET, Python, Shell, Perl, JavaScript). - Ability to undergo additional background check...


  • Waterloo, Canada Google Full time

    **Minimum qualifications**: - Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. - 4 years of experience in customer-facing roles, troubleshooting with Linux/Unix or Windows systems, from the kernel to the shell, file systems, and client-server protocols and performance analysis of containerized systems...