Technical Solutions Specialist, Infrastructure and

2 months ago

Waterloo, Canada Google Full time

**Minimum qualifications**:

- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 4 years of experience in customer-facing roles, troubleshooting with Linux/Unix or Windows systems, from the kernel to the shell, file systems, and client-server protocols and performance analysis of containerized systems (e.g. Kubernetes/Anthos).
- 4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
- 4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.

**Preferred qualifications**:

- Experience debugging complex workload issues across large-scale, multi-node environments.
- Experience in Computer Networking (e.g., TCP/IP, Routing, Load Balancing, etc.).
- Experience working with any public cloud (e.g., GCP, etc.) service and infrastructure.
- Understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

About the job
Our Technical Solutions Specialists own important customer issues in addition to providing support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue.
You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Technical Solutions team is focused on customer needs and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.
You will be required to work in a Shift Pattern or non-standard work hours as required. This may include weekend work.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Work with customers on their production Kubernetes/Anthos deployments to resolve issues and achieve product readiness, availability, and scale.
- Develop an in-depth understanding of Google Cloud's Kubernetes/Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
- Work as part of a team of specialists/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work.
- Understand customer issues, advocate for their needs with internal teams, including Product and Software Development teams, to find ways to improve the product, and drive production.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle's EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form.

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