Manager, Member Services

2 weeks ago

Edmonton, Canada Alberta Motor Association Full time

WE ARE LOOKING FOR A FORWARD-thinking, FORWARD-doing LEADER.

Posted: 2024-11-18
Closing: Until Filled
Location: Manning, Edmonton

You’re like a compass - steadfast, reliable, and always pointing the way forward. You help those around you navigate challenges with clarity, integrity, and purpose. You thrive in a fast-paced environment where no two days are the same, all while leading your team to deliver exceptional results. You build relationships as naturally as the seasons change, empowering your team and enhancing member satisfaction at every turn.

This role is the heart of the action, responsible for overseeing the day-to-day retail center operations of the Member Services department. You'll be steering the implementation of strategies, policies, and processes that align with our overarching strategic vision. Your impact will be felt through operational excellence, member growth and retention, and financial stewardship - all while embodying a culture of trust and collaboration.

WHAT MOVES YOU
- You are energized by leadership and find joy in helping others achieve their best.
- You value integrity, teamwork, and have a knack for balancing innovation with sound decision-making.
- You thrive in building relationships—whether it's with members, partners, or your team.
- You’re resourceful and solution-oriented, with the ability to tackle challenges head-on.
- You’re always seeking opportunities to learn, grow, and inspire others to do the same.
- You embrace and lead through change, understanding that progress starts with adaptability.

WHAT YOU'LL DO
- Oversee day-to-day operations of the Member Services retail center, focusing on Travel, Registries, and Membership services.
- Drive performance by achieving and exceeding sales, revenue, and member satisfaction goals.
- Coach, mentor, and develop your team to deliver exceptional member experiences aligned with our "Practically Family" culture.
- Ensure financial integrity by managing budgets, controlling expenses, and adhering to audit requirements.
- Build strong partnerships internally and externally, championing collaboration and member-focused solutions.
- Lead marketing campaigns and initiatives within the center, engaging your team in the "why" behind every strategy.
- Maintain a welcoming environment that reflects our core values of Integrity, Respect, and Excellence.

WHAT YOU'VE DONE
- At least 5 years in a progressive management or leadership role, preferably in a team-oriented workplace.
- Proven experience in the travel industry is essential; registry knowledge is a strong asset.
- You have demonstrated success in achieving sales and operational goals while fostering a positive work culture.
- Strong interpersonal, conflict resolution, and problem-solving skills, with a track record of effective team-building.
- Ability to pass a police information check.

WHAT YOU'LL GET
- Competitive salary.
- Flexible benefits.
- Outstanding employer-paid Retirement Savings Program.
- Great AMA discounts.
- Unlimited learning opportunities.
- Paid Vacation and other paid time off including a Volunteer Day and Me-Day.

WORK MODEL:
In-Office

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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