Director of Member Services

2 weeks ago

Edmonton, Canada Alberta Construction Safety Association Full time

Position Description

The Alberta Construction Safety Association (ACSA) is undergoing expansion and as a result, are seeking a Director of Member Services to enhance their ability to support members more effectively.


Reporting to the Chief Executive Officer, the Director of Member Services is responsible for leading and enhancing the Member Services department, with a focus on driving the success of the Certificate of Recognition (COR) program, and Member Outreach and Support services. This role is pivotal in shaping and executing strategies that align with the organization’s mission, fostering a culture of innovation, and ensuring that ACSA delivers exceptional value to its members. The Director will also manage financial resources and provide strategic leadership to achieve organizational goals and enhance member engagement. This position plays a crucial role in maintaining ACSA’s leadership in the industry and advancing its commitment to workplace safety. The location for this position is Edmonton, AB.


Key Responsibilities:

Strategic Leadership:

  • Lead the COR program and Member Outreach services, aligning strategic plans with ACSA’s mission.
  • Drive initiatives in business development, relationship management, and industry collaboration.

Program Oversight:

  • Ensure the COR program meets industry standards and continues to deliver significant value to ACSA members.
  • Identify opportunities for program expansion and service enhancements in collaboration with Sr. Leadership.

Member Outreach and Support:

  • Mentor the Manager in crafting and implementing strategies to boost member engagement, retention, and satisfaction.
  • Deliver exceptional service through innovative programs aligned with ACSA’s goals.

Organizational Leadership:

  • Collaborate with ACSA’s Sr. leadership team to drive organizational direction and success.
  • Represent ACSA at industry events, advocating for member needs and safety standards.

Financial Management:

  • Develop annual budgets and resource plans for Member Services, optimizing performance to meet strategic priorities.


Candidate Profile

Education:

  • Post-secondary diploma or degree in Commerce/Business Administration
  • Master’s degree or relevant professional certification considered an asset

Certificates:

  • National Construction Safety Officer (NCSO/NHSA) designation
  • Occupational Health & Safety Certificate
  • Canadian Registered Safety Professional (CRSP)

Knowlege:

  • 10 years of related experience
  • 7 years experience in a leadership role preferably within the construction, safety, or membership-driven industry
  • Equivalencies may be considered.
  • Extensive experience in member services, with a proven ability to develop and implement strategies that effectively boost engagement, satisfaction, and retention with a lens toward improving health and safety.
  • Knowledge of program management principles, especially in managing and enhancing safety certification programs like COR.
  • Familiarity with relevant laws, regulations, and industry standards that impact workplace safety and certification programs.

Skills & Abilities

  • Leadership: Demonstrated ability to inspire and guide teams, fostering collaboration and accountability.
  • Innovation: Skilled in creating operational efficiencies and resource optimization across corporate functions.
  • Stakeholder Relations: Strong relationship-building skills to effectively manage cross-departmental partnerships.
  • Project & Process Management: Experienced in overseeing complex projects across multiple departments, ensuring quality, timeliness, and alignment with goals.


What we offer

  • Impactful Work: Your contributions influence the safety and well-being of Alberta's construction workforce.
  • Growth & Learning: ACSA offers ample opportunities for professional development in a supportive environment.
  • Balance & Benefits: We support work-life balance and provide a competitive total compensation package including ample sick days, vacation time, RRSP contributions, health benefits, and health spending. Attractive compensation package with a competitive salary. Vibrant company culture and energetic office environment with a positive attitude towards work and play.


To apply:

ACSA has engaged the Executive Search Firm, DHR Global - Jobplex to manage this search. To explore this exciting opportunity further, please apply directly or reach out to the search team below.


  • Nathan Pariseau, Senior Associate - npariseau@dhrglobal.com
  • Jeff Mercer, Partner - jmercer@dhrglobal.com

  • Executive Director

    1 month ago

    Edmonton, Canada Director File Full time

    DescriptionExecutiveDirector-TheCitadelTheatre:LeadarenownedEdmontontheatrecompany,overseeingfinance,humanresourcesandmarketing,anddrivingstrategicpriorities.brbrbKeyResponsibilities:/bbrulbrliOperationalmanagementoffinance,humanresourcesandmarketing./librliCollaborationwithArtisticDirectortodrivestrategicpriorities./librliBuildingpublicandprivatesectorsupp...

  • Strategic Business Leader for Director Position

    2 weeks ago

    Edmonton, Alberta, Canada Director File Full time

    The Director File is seeking a highly skilled and experienced Strategic Business Leader to join our team. This is an exciting opportunity for a motivated individual to lead our organization towards success.With a strong background in business leadership, the successful candidate will be responsible for overseeing various departments and ensuring seamless...

  • Director of Member Services

    2 weeks ago

    Edmonton, Canada Alberta Construction Safety Association Full time

    Position Description The Alberta Construction Safety Association (ACSA) is undergoing expansion and as a result, are seeking a Director of Member Services to enhance their ability to support members more effectively. Reporting to the Chief Executive Officer, the Director of Member Services is responsible for leading and enhancing the Member Services...

  • Accounts Executive

    1 month ago

    Edmonton, Canada Director File Full time

    libr/ul Executive Director - The Citadel Theatre · Company/Organization/Producer Name: The Citadel Theatre · Submission Deadline: Edmonton, AB, Canada · Description: · CITADEL THEATRE is seeking a creative, dynamic, and collaborative individual to serve as it ...h3>LAA-24-53 - Executive Director, Information TechnologyLegal Aid Alberta is seeking to fill...

  • Director, Contracted Services

    2 weeks ago

    Edmonton, Canada Government of Alberta Full time

    Role Responsibilities Reporting to the Executive Director, Procurement Services, the Director, Contracted Services responsibilities include: Leads a team of procurement and purchasing professionals in the procurement and contracting process for the acquisition of supplies and associated services, and the establishment of Standing Offer Contracts...

  • Director, Corporate Services

    5 months ago

    Edmonton, Canada College of Physicians & Surgeons of Alberta Full time

    As the **Director, Corporate Services**, you will play a key role in ensuring accurate financial reporting and adherence to generally accepted accounting principles (GAAP), the Canadian accounting standards for non-for-profit organizations (ASNPO) and company policy to allow for clear financial information and assist in decision making to improve financial...

  • Autism Services Director

    2 days ago

    Edmonton, Alberta, Canada Centre for Autism Services Alberta Full time

    Centre for Autism Services Alberta">We are seeking a visionary leader to fill the role of Autism Services Director at the Centre for Autism Services Alberta (CFASA). The ideal candidate will possess exceptional leadership skills, with a proven track record in program development, organizational management, and financial oversight.">The Autism Services...

  • Member of The Board of Directors

    1 month ago

    Edmonton, Canada Edmonton Ultimate Players Association Full time

    **Member of Board of Directors - Volunteer Position** **About EUPA**: The Edmonton Ultimate Players Association (EUPA) is a community-focused organization established in 2001 to promote the sport of ultimate in Edmonton, Alberta, Canada. EUPA organizes year-round leagues, regional tournaments, player-development opportunities, and youth programs. We also...

  • Director - Adult Acute Services

    2 days ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Description: The Director has accountability for delivering strategic leadership over a significant portfolio. The Director oversees a broad spectrum of acute care mental health and addictions programs including inpatient, emergency and central services at the following hospitals: Alberta Hospital Edmonton, Glenrose Rehabilitation...

  • Director - Adult Acute Services

    9 hours ago

    Edmonton, Canada Alberta Health Services Full time

    Recovery Alberta has an exciting leadership opportunity for an experienced, passionate, and inspiring individual looking to influence system excellence, contributing to the wellness of individuals experiencing acute mental health and/or substance use challenges. If you are a strong clinical leader with demonstrated competency in change management, program...

  • Director - Adult Acute Services

    4 hours ago

    Edmonton, Canada Alberta Health Services Full time

    Recovery Alberta has an exciting leadership opportunity for an experienced, passionate, and inspiring individual looking to influence system excellence, contributing to the wellness of individuals experiencing acute mental health and/or substance use challenges. If you are a strong clinical leader with demonstrated competency in change management, program...

  • Director, Contracted Services

    2 weeks ago

    Edmonton, Canada Government of Alberta Full time

    **Job Information** Job Requisition ID: 64707 Ministry: Service Alberta and Red Tape Reduction Location: Edmonton Full or Part-Time: Full-Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: November 28, 2024 Classification: Senior Manager Zone 2 **Salary**: $4,274.26 to $5,427.68 bi-weekly ($111,558...

  • Food Service Operations Director

    3 days ago

    Edmonton, Alberta, Canada R & R Catering Services Inc. Full time

    About the RoleWe are seeking a skilled and experienced Food Service Operations Director to join our team at R & R Catering Services Inc. As a key member of our management team, you will play a crucial role in overseeing the day-to-day operations of our food service department.As a Food Service Operations Director, your primary responsibility will be to lead...

  • Academic Board Member

    4 weeks ago

    Edmonton, Canada Alberta Federation of REAs Full time

    The Alberta Federation of REAs Ltd. (AFREA) is an organization that provides support, development, programs, services, leadership, lobbying and communication expertise to assist member Rural Electrification Associations (REAs) in Alberta, Canada. Chief Executive Officer (CEO) We are seeking a dynamic CEO to conduct the day-to-day business of AFREA with the...

  • Director of Community Services

    3 hours ago

    Edmonton, Canada City Of Edmonton Full time

    p>Job Description - Director, Safety Codes, Permits and Inspections (51075)Job Number51075The Director of Safety Codes, Permits & Inspections, reporting to the Branch Manager of Development Services, is responsible for ensuring that the City's safety code services are administered effectively and efficiently to ensure compliance with regulations and a safe...

  • Volunteer Board Member

    6 months ago

    Edmonton, Canada Eating Disorder Support Network of Alberta Full time

    EDSNA is seeking an individual with expertise in finance and accounting to serve as Treasurer on our Board of Directors. **Organization** - Vision: No one in Alberta faces an eating disorder alone. - Mission: To support and educate Albertans impacted by eating disorders. **Who do we serve?** We serve individuals dealing with an eating disorder, family and...

  • Director, HR Strategic Services

    6 months ago

    Edmonton, Canada City of Edmonton Full time

    **Job Number**:49221** **The Role**: This position resides within the Employee and Legal Services Division, and as a senior leader, the incumbent is responsible for supporting the organization to become a modern municipal corporation with a special focus on competency, leadership and culture. The business model advances integration, modernization and...

  • Volunteer Board Member

    6 months ago

    Edmonton, Canada Eating Disorder Support Network of Alberta Full time

    EDSNA is seeking individual(s) interested in serving on the EDSNA Board of Directors to help continue our success in achieving our Vision and Mission. In particular, we are seeking individuals who have skills and experience in: - Strategic planning fundraising, - Public awareness - Education programming, - Healthcare professional who have worked with...

  • Director, Strategic Implementation

    3 months ago

    Edmonton, Canada Government of Alberta Full time

    **Job Information** Job Requisition ID: 61698 Ministry: Education Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: September 19, 2024 Classification: Sr Manager, Zone 2 (M42Z2) **Salary**: $4,274.26 to $5,427.68 bi-weekly ($111,558 to 141,662 $...

  • Director, Department Strategy, Community Services

    6 months ago

    Edmonton, Canada City of Edmonton Full time

    **Job Number**:49737** **The Role**: The Community Services Department is a front-line partner with Edmontonians and communities committed to creating a safe, healthy and vibrant city. On any given day, this department manages hundreds of activities in its commitment to serving the people of Edmonton and making a difference, every day. Reporting to the...