Client Instructional Service Representative

2 weeks ago

Kingston, Canada St. John Council for Ontario Full time

**St. John Council for Ontario (SJCO) is a voluntary agency dedicated to improving the health, safety and quality of life of Canadians through training and community service. We are currently seeking a confident, energetic Client Instructional Representative to teach our first aid classes in the Belleville and Kingston area.**

**ESSENTIAL DUTIES**
- **Respond to incoming inquiries regarding training classes, first aid kits and products from the public**:

- **Set up public and private first aid & CPR courses**:

- **Provides instructional services**:

- **Restock classrooms with appropriate supplies**:

- **Ensure all training equipment is fit for purpose**:

- **Prepare paperwork for classes including printing certificates and file paperwork appropriately**:

- **Reconcile payment information and maintain accurate records in Microsoft Dynamics D365**:

- **Close POS machine as required and provide all documentation to the Bookkeeper**:

- **Maintain A/R, and follow up on outstanding invoices**:

- **Market courses and products to students during classes**:

- **Provide administrative support to volunteers**:

- **Assist with various duties as assigned**

**KNOWLEDGE, SKILLS, EDUCATION & EXPERIENCE**
- **Minimum of one-year successful experience in office administration**:

- **Excellent customer service / interpersonal skills**:

- **Strong communication skills; both written and oral**:

- **Strong computer skills and knowledge of Microsoft Office including CRM software**:

- **Instructional experience / willingness to complete Instructor Development Program**:

- **Excellent time management skills with the ability to manage numerous tasks simultaneously**:

- **Ability to work independently and in a team environment**

**Other**
- **Ability to travel between training sites on demand, travel is required approximately 70-80% of the time**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Tuition reimbursement
- Vision care

Work Location: In person

Application deadline: 2023-08-04

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