Group Administration Service Representative

1 month ago


Kingston, Canada THE EMPIRE LIFE INS. CO Full time

**Group Administration Service Representative**

**What you’ll be working on**:- You’ll be accountable for providing service excellence through personal, accurate, professional, courteous resolution of inquiries to our, plan administrators- Utilizing internal processes and job aids to creatively provide solutions and resolution and minimize escalations- Responsible for meeting and or exceeding individual performance targets as they relate to the business units’ customer service targets- Providing immediate and ongoing support for all digital platforms- Ownership of client interaction from beginning to resolution-
- Documenting exceptions and escalations with details to ensure that internal stakeholders are aware of circumstances

**What you’ll need to have**:
- Flexibility and working well within a team environment- Ability to research, investigate, analyze and present information clearly to a variety of audiences- Ability to prioritize and balance multiple tasks- Clear writing, listening and communication skills- Attention to detail/accuracy- Well-developed analytical and problem resolution skills- Active listening and empathy skill- Ability to navigate multiple screens and programs at the same time- Knowledge of group benefit contracts, products, procedures and regulatory compliance is an asset

**It would be nice for you to have**:
- Bilingualism in French/English- Previous experience working with customers or under pressure- Knowledge of group benefit contracts, products, procedures and regulatory compliance is an asset- Experience in a team setting either career or personal- College or University education

**Beyond the salary**:
For regular full-time positions, Empire Life offers a competitive salary and comprehensive benefits package including:
- Benefits Plan- Pension Plan- Social Club- Learning & Development- Current Career Opportunities- Career Choices- Fully Remote Opportunity- Full Time and Part Time Positions Available**Get to know us**:
We are one of the top 10 life insurance companies in Canada and offer an environment that encourages the pursuit of personal and professional success. At the heart of that success is our focus on customers; we provide protection and financial security for Canadians—with a personal touch.

We acknowledge and reward talent, and support our employees in achieving and exceeding individual and organizational goals. Our goal is to make Empire Life a great place to work, learn and grow, where people can be their true selves, feel they belong and have equal opportunity for growth in their careers. We’re also committed to supporting an inclusive workplace that values diversity.

If you’re looking for an exciting opportunity and the chance to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply.



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