Member Service Representative

4 weeks ago

Kingston, Canada Kingston Community Credit Union Ltd Full time

**The Opportunity**

**Job Summary**

The Member Representative delivers a range of front-line financial products and services to members in a timely, accurate and professional manner, including processing members’ financial transactions, responding to member inquiries and account-related requests, and facilitating resolution and solutions to member issues or concerns. With knowledge of KCCU’s full suite of products and service offerings, this role is required to understand member needs, identify opportunities to educate and promote the right KCCU products or services which best meet those needs, and refer members to appropriate KCCU specialists (lending and investment needs) and external service partners.

The Member Representative is a team player committed to helping members and responsible for relationship building. You will contribute to the growth of the business by developing, deepening, and maintaining new and existing member relationships. This includes active participation in all branch activities and campaigns in order to achieve organizational business goals. As the face of KCCU, the Member Representative strives to exceed member service expectations and increase member satisfaction and loyalty.

**Key Responsibilities**
- Create an outstanding member experience at every interaction using cooperative principles and seek ways to contribute to ongoing improvement of overall branch member experience
- Execute financial transactions (i.e. deposits, withdrawals, transfers, bill payments) accurately and efficiently; maintain a daily cash, ensuring compliance and adherence to regulation, credit union policies and procedures
- Engage members in conversation to understand, identify and fulfill their current and future financial needs - match with appropriate KCCU product and service solutions
- Contribute to achievement of business objectives
- Contribute to timely and accurate completion of branch administration work
- Handle member concerns in a courteous, professional manner, and refer more complex member concerns appropriately
- Actively support the Credit Union’s vision and mission, including promoting KCCU in the community

**Attn**: Human Resources

Kingston Community Credit Union Ltd.

795 Gardiners Rd., Kingston, ON K7M 7E6

**Qualifications**:

- Post-secondary education (business focus), with previous sales and/or service experience, or an equivalent combination of education and experience (financial services knowledge and experience considered a strong asset)
- Demonstrated customer service skills, proven sales delivery, and passion for helping others
- Effective communicator - both written and verbal communication skills
- Strong ability to utilize professionalism and tact
- High level of attention to detail, thoroughness, and accuracy
- Cash handling and transaction processing experience preferred
- Strong ability to problem-solve, prioritize and organize work within time constraints and under pressure
- **Must be available to work across all operational hours, including weekends, and as needed, at all branch locations**

**Experience**:

- Customer Service: 2 years (preferred)

**Additional Requirements**: Must be bondable.

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